Conflict management for libraries : strategies for a positive, productive workplace / Jack G. Montgomery and Eleanor I. Cook ; with contributions from Pat Wagner and Glenda Hubbard.
| Author/creator | Montgomery, Jack G. |
| Other author | Cook, Eleanor I. |
| Other author | Wagner, Patricia Jean. |
| Other author | Hubbard, Glenda T. |
| Format | Book |
| Publication Info | Chicago : American Library Association, 2005. |
| Description | xii, 207 pages ; 23 cm |
| Supplemental Content | Table of contents |
| Subjects |
| Contents | Bringing personal baggage to work -- Identifying the actors : all the world's a stage -- The role of unions -- The specter and reality of workplace violence -- The internal candidate -- But she's had such a hard life -- It is obvious we do not matter -- I don't have to listen to this! -- Love in the afternoon -- She is making me feel strange! -- Useless, totally useless! -- Let me do my job! -- What is taking those people so long? -- I've got a great idea for you! -- I'd really like to help Donnie -- This place is a zoo! -- The problem with Eddie -- Totally incompatible? -- Is it really all that important? -- Thou shalt not suffer -- It's happening again -- A place to begin : emotional intelligence -- Planning for workplace conflict -- Examining your organizational culture -- Leadership : so much more than management. |
| Local note | Little-355982--305131058318 |
| Bibliography note | Includes bibliographical references (p. 195-201) and index. |
| LCCN | 2004030722 |
| ISBN | 083890890X |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Joyner | General Stacks | Z682 .M655 2005 | ✔ Available | Place Hold |