Cases in call center management : great ideas (th)at work / Richard Feinberg, Ko de Ruyter, Lynne Bennington.
| Author/creator |
Feinberg, Richard, 1950- |
| Other author/creator | Ruyter, Ko de. |
| Other author/creator | Bennington, Lynne. |
| Format | Book and Print |
| Publication Info | West Lafayette, Ind. : Ichor Business Books, ©2005. |
| Description | x, 356 pages : illustrations ; 28 cm |
| Supplemental Content | Table of contents |
| Subject(s) |
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| Bibliography note | Includes bibliographical references (p. 341-351) and index. |
| LCCN | 2003026951 |
| ISBN | 1557533423 (pbk.) |
Available Items
| Library | Location | Call Number | Status | Item Actions | |
| Joyner | General Stacks | HE8788 .F45 2005 | ✔ Available | Place Hold |