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LEADER 01384cam a22003734a 4500

001 ocm53900773;

003 OCoLC;

005 20141212181807.0;

008 031210s2005 inua b 001 0 eng ;

010 a| 2003026951;

020 a| 1557533423 (pbk.);

035 a| (Sirsi) o53900773;

035 a| (OCoLC)53900773;

040 a| DLCc| DLCd| EREd| UtOrBLW;

042 a| pcc;

049 a| EREE;

050 00 a| HE8788b| .F45 2005;

082 00 a| 658.8/122| 22;

100 1 a| Feinberg, Richard,d| 1950-=| ^A594513;

245 10 a| Cases in call center management :b| great ideas (th)at work /c| Richard Feinberg, Ko de Ruyter, Lynne Bennington.;

300 a| x, 356 pages :b| illustrations ;c| 28 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references (p. 341-351) and index.;

650 0 a| Call centersx| Managementv| Case studies.=| ^A1236143;

700 1 a| Ruyter, Ko de.=| ^A594514;

700 1 a| Bennington, Lynne.=| ^A594515;

856 41 3| Table of contentsu| http://www.loc.gov/catdir/toc/ecip0412/2003026951.html;

994 a| C0b| ERE;

596 a| 1;

998 a| 992215;

999 a| HE8788 .F45 2005w| LCc| 1i| 30372012758931d| 5/6/2009e| 10/5/2007f| 3/24/2009g| 1l| JGESm| JOYNERn| 1p| $43.65r| Ys| Yt| JGESBKu| 3/24/2005x| BOOKz| JSTACKSo| .STAFF. 0;

Cases in call center management : great ideas (th)at work / Richard Feinberg, Ko de Ruyter, Lynne Bennington.

Author/creator	Feinberg, Richard, 1950-
Other author	Ruyter, Ko de.
Other author	Bennington, Lynne.
Format	Book
Publication Info	West Lafayette, Ind. : Ichor Business Books, ©2005.
Description	x, 356 pages : illustrations ; 28 cm
Supplemental Content	Table of contents
Subjects	Call centers--Management. --Case studies.

Bibliography note	Includes bibliographical references (p. 341-351) and index.
LCCN	2003026951
ISBN	1557533423 (pbk.)

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Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	HE8788 .F45 2005	✔ Available	Place Hold

Cases in call center management : great ideas (th)at work / Richard Feinberg, Ko de Ruyter, Lynne Bennington.

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