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LEADER 01420cam a2200385Ia 4500

001 ocm53181265;

003 OCoLC;

005 20141212174028.0;

008 031010s2003 nyua b 000 0 eng d;

020 a| 0823708055 (pbk.);

035 a| (Sirsi) o53181265;

035 a| (OCoLC)53181265;

049 a| EREE;

090 a| HF5415.5b| .S33 2003;

100 1 a| Schein, Lawrence.=| ^A187231;

245 10 a| Sustaining customer care in a rapidly changing business world :b| a snapshot of practices /c| by Lawrence Schein and Anna S. Powell.;

300 a| 21 pages :b| color illustrations ;c| 28 cm.;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

490 1 a| Research report ;v| R-1336-03-RR;

500 a| Caption title.;

504 a| Includes bibliographical references.;

650 0 a| Customer services.=| ^A364728;

650 0 a| Customer servicesx| Information technology.=| ^A364728;

650 0 a| Electronic commerce.=| ^A381307;

700 1 a| Powell, Anna S.=| ^A357865;

710 2 a| Conference Board.=| ^A58594;

830 0 a| Conference Board report ;v| no. R-1336-03-RR.=| ^A41041;

994 a| X0b| ERE;

596 a| 1;

998 a| 948119;

999 a| HF5415.5 .S33 2003w| LCc| 1i| 30372012188576d| 5/6/2009f| 3/27/2009g| 1l| JGESm| JOYNERr| Ys| Yt| JGESBKu| 2/18/2004x| BOOKz| JSTACKSo| .STAFF. 0;

Sustaining customer care in a rapidly changing business world : a snapshot of practices / by Lawrence Schein and Anna S. Powell.

Author/creator	Schein, Lawrence
Other author	Powell, Anna S.
Other author	Conference Board.
Format	Book
Publication Info	New York : Conference Board, ©2003.
Description	21 pages : color illustrations ; 28 cm.
Subjects	Customer services. Customer services--Information technology. Electronic commerce.

Series	Research report ; R-1336-03-RR Conference Board report ; no. R-1336-03-RR. ^A41041
General note	Caption title.
Bibliography note	Includes bibliographical references.
ISBN	0823708055 (pbk.)

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Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	HF5415.5 .S33 2003	✔ Available	Place Hold

Sustaining customer care in a rapidly changing business world : a snapshot of practices / by Lawrence Schein and Anna S. Powell.

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