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LEADER 01620cam a2200385Ia 4500

001 ocm51230029;

003 OCoLC;

005 20141212171510.0;

008 021216s2002 dcua b 000 0 eng d;

035 a| (Sirsi) o51230029;

035 a| (OCoLC)51230029;

049 a| EREE;

090 a| Z711.3b| .R43 2002;

245 00 a| Reference service statistics & assessment :b| a SPEC kit /c| compiled by Eric Novotny.;

246 30 a| Reference service statistics and assessment;

260 a| Washington, D.C. :b| Association of Research Libraries, Office of Leadership and Management Services,c| 2002.;

300 a| 142 pages :b| illustrations ;c| 28 cm.;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

490 1 a| SPEC kit ;v| 268;

500 a| "September 2002.";

504 a| Includes bibliographical references (p. 141-142).;

650 0 a| Reference services (Libraries)v| Statistics.=| ^A15988;

650 0 a| Reference services (Libraries)x| Evaluation.=| ^A15988;

650 0 a| Academic librariesx| Reference servicesv| Statistics.=| ^A315914;

650 0 a| Academic librariesx| Reference servicesx| Evaluation.=| ^A315914;

700 1 a| Novotny, Ericq| (Eric C.)=| ^A558980;

710 2 a| Association of Research Libraries.b| Office of Leadership and Management Services.=| ^A682488;

830 0 a| SPEC kitv| 268.=| ^A449797;

994 a| X0b| ERE;

596 a| 1;

998 a| 917091;

999 a| Z711.3 .R43 2002w| LCc| 1i| 30372011905616d| 4/27/2009e| 5/9/2006f| 4/15/2009g| 1l| JGESm| JOYNERn| 1r| Ys| Yt| JGESBKu| 8/27/2003x| BOOKz| JSTACKSo| .STAFF. 0;

Reference service statistics & assessment : a SPEC kit / compiled by Eric Novotny.

Other author	Novotny, Eric (Eric C.)
Other author	Association of Research Libraries. Office of Leadership and Management Services.
Format	Book
Publication Info	Washington, D.C. : Association of Research Libraries, Office of Leadership and Management Services, 2002.
Description	142 pages : illustrations ; 28 cm.
Subjects	Reference services (Libraries)--Statistics. Reference services (Libraries)--Evaluation. Academic libraries--Reference services. --Statistics. Academic libraries--Reference services. --Evaluation.

Portion of title	Reference service statistics and assessment
Series	SPEC kit ; 268 SPEC kit 268. ^A449797
General note	"September 2002."
Bibliography note	Includes bibliographical references (p. 141-142).

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Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	Z711.3 .R43 2002	✔ Available	Place Hold

Reference service statistics & assessment : a SPEC kit / compiled by Eric Novotny.

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