Customer relationship management : organizational and technological perspectives / Federico Rajola.

Author/creator Rajola, Federico
Format Book
Publication InfoBerlin ; New York : Springer, ©2003.
Descriptionxi, 172 pages : illustrations ; 24 cm
Supplemental ContentTable of contents
Subjects
Customer relations--Management.
Customer relations--Data processing.
Customer relations--Technological innovations.
Banks and banking--Customer services.

Bibliography noteIncludes bibliographical references (p. [155]-172).
LCCN 2003042764
ISBN3540440011 (alk. paper)

Availability

Library Location Call Number Status Item Actions
Joyner General Stacks HF5415.5 .R34 2003 ✔ Available Place Hold