Knowledge management : building a competitive advantage in higher education / Andreea M. Serban, Jing Luan, editors.
| Other author | Serban, Andreea M. |
| Other author | Luan, Jing. |
| Format | Book |
| Publication Info | San Francisco, Calif. : Jossey-Bass, ©2002. |
| Description | 115 pages : illustrations, charts ; 23 cm. |
| Subjects |
| Series | New directions for institutional research ; no. 113 New directions for institutional research no. 113. ^A87914 |
| Contents | Overview of knowledge management / Andreea M. Serban, Jing Luan -- Data mining and its applications in higher education / Jing Luan -- Building portals for higher education / Richard A. Pickett, William B. Hamre -- Customer relationship management / Michael Fayerman -- Organizational learning and the case for knowledge-based systems / Lisa A. Petrides -- Technologies, products, and models supporting knowledge management / Jing Luan, Andreea M. Serban -- Knowledge management : the "fifth face" of institutional research / Andreea M. Serban. |
| General note | "Spring 2002." |
| Bibliography note | Includes bibliographical references and index. |
| ISBN | 0787962910 |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Joyner | General Stacks | LB2326.3 .K56 2002 | ✔ Available | Place Hold |