Customer relationship management : electronic customer care in the new economy

Customer relationship management : electronic customer care in the new economy / Andreas Muther.

Author/creator	Muther, Andreas
Format	Book and Print
Publication Info	Berlin ; New York : Springer, ©2002.
Description	xiii, 137 pages : illustrations ; 25 cm
Subject(s)	Customer relations--Management. Electronic commerce. Public relations. Internet. Computer Communication Networks. Interprofessional relations. Consumer satisfaction. Entrepreneurship.

Uniform title	Electronic Customer Care. English
Bibliography note	Includes bibliographical references (p. [123]-128) and index.
Language	English version of: Electronic Customer Care. Berlin ; New York : Springer, 1999.
LCCN	2001045961
ISBN	3540413774 (alk. paper)

Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	HF5415.5 .M8813 2002	✔ Available	Place Hold