The brave new service strategy : aligning customer relationships, market strategies, and business structures / Barbara A. Gutek and Theresa Welsh.
| Author/creator |
Gutek, Barbara A. |
| Other author/creator | Welsh, Theresa M. |
| Format | Book and Print |
| Publication Info | New York : AMACOM, ©2000. |
| Description | xvi, 316 pages : illustrations ; 24 cm |
| Subject(s) |
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| Bibliography note | Includes bibliographical references and index. |
| LCCN | 99054932 |
| ISBN | 0814405274 |
Available Items
| Library | Location | Call Number | Status | Item Actions | |
| Joyner | General Stacks | HF5415.5 .G878 2000 | ✔ Available | Place Hold |