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LEADER 01406cam a22004214a 4500

001 ocm41278363;

003 OCoLC;

005 20141212141407.0;

008 990426s2000 nyua 001 0 eng ;

010 a| 99015649;

015 a| GBA0-06964;

019 a| 43341880;

020 a| 0471354864 (alk. paper);

035 a| (Sirsi) o41278363;

035 a| (OCoLC)41278363;

042 a| pcc;

043 a| n-us---;

049 a| EREE;

050 00 a| HF5415.5b| .S627 2000;

082 00 a| 658.8/712| 21;

100 1 a| Spector, Robert,d| 1947-=| ^A364286;

245 14 a| The Nordstrom way :b| the inside story of America's #1 customer service company /c| Robert Spector and Patrick D. McCarthy.;

250 a| 2nd ed.;

300 a| xii, 244 pages :b| illustrations ;c| 22 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

500 a| Includes index.;

610 20 a| Nordstrom (Firm)=| ^A364287;

650 0 a| Customer servicesz| United States.=| ^A364288;

650 0 a| Department storesz| United States.=| ^A991309;

700 1 a| McCarthy, Patrick D.=| ^A364289;

994 a| E0b| ERE;

596 a| 1;

998 a| 723953;

999 a| HF5415.5 .S627 2000w| LCc| 1i| 30372010513585d| 11/23/2011e| 11/23/2011f| 3/27/2009g| 1l| JGESm| JOYNERn| 6r| Ys| Yt| JGESBKu| 3/17/2000x| BOOKz| JSTACKSo| .STAFF. 0;

The Nordstrom way : the inside story of America's #1 customer service company / Robert Spector and Patrick D. McCarthy.

Author/creator	Spector, Robert, 1947-
Other author	McCarthy, Patrick D.
Format	Book
Edition	2nd ed.
Publication Info	New York : John Wiley, ©2000.
Description	xii, 244 pages : illustrations ; 22 cm
Subjects	Nordstrom (Firm) Customer services--United States. Department stores--United States.

General note	Includes index.
LCCN	99015649
ISBN	0471354864 (alk. paper)

Availability

Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	HF5415.5 .S627 2000	✔ Available	Place Hold

The Nordstrom way : the inside story of America's #1 customer service company / Robert Spector and Patrick D. McCarthy.

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