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LEADER 01589cam a2200433 a 4500

001 ocm42462965;

003 OCoLC;

005 20141212140124.0;

008 990916s2000 nyua b 001 0 eng ;

010 a| 99048199;

020 a| 1555703720;

035 a| (Sirsi) o42462965;

035 a| (OCoLC)42462965;

040 a| DLCc| DLCd| YDXd| UtOrBLW;

043 a| n-us---;

049 a| EREE;

050 00 a| Z711b| .R79 2000;

082 00 a| 025.52| 21;

092 a| 025.5b| R82d;

100 1 a| Rubin, Rhea Joyce.=| ^A60814;

245 10 a| Defusing the angry patron :b| a how-to-do-it manual for librarians and paraprofessionals /c| Rhea Joyce Rubin.;

300 a| xi, 99 pages :b| illustrations ;c| 28 cm.;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

490 1 a| How to-do-it manuals for librarians ;v| no. 100;

504 a| Includes bibliographical references (p. 91-93) and index.;

650 0 a| Public services (Libraries)z| United States.=| ^A1013791;

650 0 a| Customer servicesz| United States.=| ^A364288;

650 0 a| Angerz| United States.=| ^A3788;

830 0 a| How-to-do-it manuals for librariesv| no. 100.=| ^A242229;

910 a| PromptCat;

980 a| 2000-02-09b| 45d| 2.27e| 37.8f| 136458;

590 a| Little-327630--305131021423P;

096 a| Z 711b| R896d 2000;

596 a| 1 2;

998 a| 705681;

999 a| Z711 .R79 2000w| LCc| 1i| 30372010702014d| 4/27/2009e| 6/27/2003f| 4/15/2009g| 1l| JGESm| JOYNERn| 2p| $37.80r| Ys| Yt| JGESBKu| 2/18/2000x| BOOKz| JSTACKSo| .STAFF. 0;

Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals / Rhea Joyce Rubin.

Author/creator	Rubin, Rhea Joyce
Format	Book
Publication Info	New York : Neal-Schuman Publishers, Inc., ©2000.
Description	xi, 99 pages : illustrations ; 28 cm.
Subjects	Public services (Libraries)--United States. Customer services--United States. Anger--United States.

Series	How to-do-it manuals for librarians ; no. 100 How-to-do-it manuals for libraries no. 100. ^A242229
Local note	Little-327630--305131021423P
Bibliography note	Includes bibliographical references (p. 91-93) and index.
LCCN	99048199
ISBN	1555703720

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Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	Z711 .R79 2000	✔ Available	Place Hold

Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals / Rhea Joyce Rubin.

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