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LEADER 01555cam a2200361 a 4500

001 ocm36651320;

003 OCoLC;

005 20060725185000.0;

008 970331s1997 dcua b f000 0 eng d;

035 a| (OCoLC)36651320;

043 a| n-us---;

049 a| ERE#;

074 a| 0556-C;

086 0 a| PRVP 42.2:C 96/3;

110 2 a| National Performance Review (U.S.)=| ^A364847;

245 10 a| Serving the American public :b| best practices in customer-driven stragetic planning : Federal Benchmarking Consortium Study Report /c| Al Gore, Vice President of the United States.;

246 30 a| Best practices in customer-driven strategic planning;

246 30 a| Federal Benchmarking Consortium Study Report;

260 a| [Washington, DC] :b| National Performance Review : [Supt. of Docs., U.S. G.P.O., distributor,c| 1997];

300 a| iii, 50 p. :b| ill. ;c| 28 cm.;

500 a| Shipping list no.: 97-0173-P.;

500 a| "February 1997.";

504 a| Includes bibliographical references (p. 47).;

596 a| 1;

650 0 a| Administrative agenciesz| United Statesx| Planning.=| ^A75802;

650 0 a| Strategic planningz| United States.=| ^A162201;

650 0 a| Consumer satisfactionz| United States.=| ^A991092;

650 0 a| Customer servicesz| United States.=| ^A364288;

650 0 a| Benchmarking (Management)=| ^A347358;

700 1 a| Gore, Albert,d| 1948-?| UNAUTHORIZED;

998 a| 688125;

999 a| ASK AT REFERENCE DESKw| SUDOCc| 1i| MQ1297160d| 8/6/2007l| JDOSm| JOYNERr| Ys| Yt| MARCIVEu| 1/23/1988x| BOOKz| JFEDDOCSo| .STAFF. 0;

Serving the American public : best practices in customer-driven stragetic planning : Federal Benchmarking Consortium Study Report / Al Gore, Vice President of the United States.

Author/creator	National Performance Review (U.S.)
Other author	Gore, Albert, 1948-
Format	Book
Publication Info	[Washington, DC] : National Performance Review : [Supt. of Docs., U.S. G.P.O., distributor, 1997]
Description	iii, 50 p. : ill. ; 28 cm.
Subjects	Administrative agencies--United States. --Planning. Strategic planning--United States. Consumer satisfaction--United States. Customer services--United States. Benchmarking (Management)

Portion of title	Best practices in customer-driven strategic planning
Portion of title	Federal Benchmarking Consortium Study Report
General note	Shipping list no.: 97-0173-P.
General note	"February 1997."
Bibliography note	Includes bibliographical references (p. 47).
GPO item number	0556-C
Govt. docs number	PRVP 42.2:C 96/3

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Serving the American public : best practices in customer-driven stragetic planning : Federal Benchmarking Consortium Study Report / Al Gore, Vice President of the United States.

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