Law enforcement interpersonal communication and conflict management : the impact model / Brian D. Fitch.
| Author/creator | Fitch, Brian D. author. |
| Other author | Means, Randy, writer of foreword. |
| Format | Electronic |
| Publication | Thousand Oaks : SAGE Publications, Inc, 2015. |
| Description | 1 online resource (152 pages) |
| Supplemental Content | EBSCOhost |
| Subjects |
| Contents | Foreword / Randy Means -- Preface : Why this book? -- Introduction to the IMPACT principles -- Identify and manage emotions -- Master the story -- Promote positive behavior -- Achieve rapport -- Control your response -- Take perspective -- Putting the IMPACT principles to work. |
| Abstract | Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: Identify and master emotions Master the story Promote positive behavior Achieve Rapport Control your response Take perspective When used correct. |
| Issued in other form | Print version: 9781506303376 |
| ISBN | 1506303390 (EPUB) |
| ISBN | 9781506303369 (ebook) |
| ISBN | 1506303366 |
| ISBN | 9781506303390 (electronic bk.) |
| ISBN | (pbk.) |
| Stock number | 9781506303390 Ingram Content Group |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Electronic Resources | Access Content Online | ✔ Available |