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020 a| 9781449600532 (pbk.);

020 a| 1449600530 (pbk.);

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100 1 a| Osborne, Helen,d| 1948-=| ^A941455;

245 10 a| Health literacy from A to Zh| [electronic resource] :b| practical ways to communicate your health message /c| Helen Osborne.;

250 a| 2nd ed.;

260 a| Burlington, MA :b| Jones & Bartlett Learning,;

300 a| xxiv, 256 p. ;c| 23 cm.;

504 a| Includes bibliographical references and index.;

505 0 a| About health literacy -- Assessing health literacy -- Assessing readability with grade level formulas -- Business side of health literacy -- Communicating when patients feel scared, sick, and overwhelmed -- Confirming understanding : Feedback from interviews, focus groups, and usability testing -- Confirming understanding : Teach-back technique -- Decision aids and shared decision-making -- Document design -- Environment of care : Entrance, questions, signs, and Feng Shui -- Ethics of simplicity -- Forms and other reading-to-do documents -- General public : Talking with patients about what they learn from the media -- Humor and healing -- Interpreters and translations -- Jargon, acronyms, and other troublesome words -- Know your audience : Children and youth -- Know your audience : Culture and language -- Know your audience: emotions and cognition -- Know your audience : Hearing loss -- Know your audience : Literacy -- Know your audience : Older adults -- Know your audience : Vision problems -- Listening and speaking -- Metaphors, similes, and analogies -- Numeracy -- Organizational efforts : Health literacy at the community, state, and national levels -- Plain language -- Question-asking -- Regulatory and legal language -- Stories -- Teaching and learning -- Technology : Audio podcasts -- Technology: Blogs and other social media -- Technology : Email and text messaging -- Technology : Interactive multimedia -- Universal design in communication -- Visuals -- Writing for the web -- X-tras -- You : Empathy and humanity -- Zest and pizzazz.;

506 a| Available only to authorized users.;

538 a| Mode of access: World Wide Web;

650 0 a| Communication in medicine.=| ^A2316;

650 0 a| Health education.=| ^A454;

650 12 a| Health Literacy.=| ^A1037998;

650 22 a| Communication.=| ^A917690;

650 0 a| Health literacy.=| ^A1157422;

655 0 a| Electronic books.=| ^A491897;

856 40 z| Full text available from eBooks on EBSCOhostu| https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=432360&scope=site&custid=s5822723&authtype=ip,shib;

947 a| (OCoLC)ocn743275905;

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949 a| CLICK ON WEB ADDRESSw| ASISh| HSL77;

949 a| CLICK ON WEB ADDRESSw| ASISh| JMUSIC60;

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999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 6761061-1001l| JNETm| JOYNERr| Ys| Yt| JNESSBKu| 7/17/2026x| EBOOKz| JERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 6761061-2001l| HSLELECm| HSLr| Ys| Yt| HEBKu| 7/17/2026x| EBOOKz| HERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 6761061-3001l| MNETm| JMUSICr| Ys| Yt| MNESSBKu| 7/17/2026x| EBOOKz| JERESOURCE;

Health literacy from A to Z practical ways to communicate your health message / Helen Osborne.

Author/creator	Osborne, Helen, 1948-
Format	Electronic
Edition	2nd ed.
Publication Info	Burlington, MA : Jones & Bartlett Learning,
Description	xxiv, 256 p. ; 23 cm.
Supplemental Content	Full text available from eBooks on EBSCOhost
Subjects	Communication in medicine. Health education. Health Literacy. Communication. Health literacy.

Contents	About health literacy -- Assessing health literacy -- Assessing readability with grade level formulas -- Business side of health literacy -- Communicating when patients feel scared, sick, and overwhelmed -- Confirming understanding : Feedback from interviews, focus groups, and usability testing -- Confirming understanding : Teach-back technique -- Decision aids and shared decision-making -- Document design -- Environment of care : Entrance, questions, signs, and Feng Shui -- Ethics of simplicity -- Forms and other reading-to-do documents -- General public : Talking with patients about what they learn from the media -- Humor and healing -- Interpreters and translations -- Jargon, acronyms, and other troublesome words -- Know your audience : Children and youth -- Know your audience : Culture and language -- Know your audience: emotions and cognition -- Know your audience : Hearing loss -- Know your audience : Literacy -- Know your audience : Older adults -- Know your audience : Vision problems -- Listening and speaking -- Metaphors, similes, and analogies -- Numeracy -- Organizational efforts : Health literacy at the community, state, and national levels -- Plain language -- Question-asking -- Regulatory and legal language -- Stories -- Teaching and learning -- Technology : Audio podcasts -- Technology: Blogs and other social media -- Technology : Email and text messaging -- Technology : Interactive multimedia -- Universal design in communication -- Visuals -- Writing for the web -- X-tras -- You : Empathy and humanity -- Zest and pizzazz.
Bibliography note	Includes bibliographical references and index.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	2011031271
ISBN	9781449600532 (pbk.)
ISBN	1449600530 (pbk.)

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Health literacy from A to Z practical ways to communicate your health message / Helen Osborne.

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