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010 a| 2012000917;

020 a| 9780230347700 (cloth);

035 a| (WaSeSS)ssj0000629849;

042 a| pcc;

049 a| EREEa| NEHH;

050 00 a| HD30.2b| .C6247 2012;

082 00 a| 004.068/42| 23;

084 a| BUS102000a| BUS035000a| BUS0490002| bisacsh;

245 00 a| Collaboration in outsourcingh| [electronic resource] :b| a journey to quality /c| edited by Sjaak Brinkkemper, Professor of Organization and Information, Department of Information and Computing Sciences, Utrecht University and Slinger Jansen, Assistant Professor, Department of Information and Computing Sciences, Utrecht University.;

260 a| Houndmills, Basingstoke, Hampshire ;a| New York, NY :b| Palgrave Macmillan,;

300 a| xxxii, 361 pages :b| illustrations ;c| 24 cm.;

490 0 a| Technology, Work, and Globalization;

504 a| Includes bibliographical references and index.;

505 8 a| Machine generated contents note: -- PART I: GOVERNANCE -- Governance Models In Offshore IT Outsourcing -- Security: Case Studies in three dimensions -- Mission-Critical Outsourcing -- Collaboration of Enterprise Architects in Outsourcing -- A Decision Procedure for the Where and How to Outsource -- Success and Failure in Offshore Development Projects -- PART II: COMMUNICATION AND KNOWLEDGE MANAGEMENT -- Boosting Distributed Collaboration Through Collaboration Tools Portfolio Optimization -- Retaining Project Knowledge in an Outsourcing Context -- Initial Knowledge Sharing in Outsourcing -- Optimal Team Composition in Distributed Software Development -- PART III: RELATIONSHIP MANAGEMENT AND QUALITY -- Dealing With Trust in Outsourcing Relationships -- IT Service Quality in Outsourcing Relationships -- Selection of Outsourcing Partners -- Conflict Resolution in Outsourcing -- Service Level Agreement in an Outsourcing World -- PART IV: SOFTWARE DEVELOPMENT -- Quality in Distributed Software Product Development -- Distributed Scrum Process Guide -- Project Coordination in Distributed Software Development -- Distributed Requirements Management in an Offshoring Context.;

506 a| Available only to authorized users.;

520 a| "Although IT outsourcing is nothing new, it remains surprisingly challenging for professionals. This book assists the IT professional in several areas of the outsourcing process: establishing outsourcing relationships, maintaining and managing the relationship, and finally governing outsourcing projects successfully"--c| Provided by publisher.;

538 a| Mode of access: World Wide Web;

650 0 a| Information technologyx| Contracting out.=| ^A1147165;

650 0 a| Electronic data processing departmentsx| Contracting out.=| ^A319200;

650 7 a| BUSINESS & ECONOMICS / Outsourcing.2| bisacsh;

650 7 a| BUSINESS & ECONOMICS / International / General.2| bisacsh;

650 7 a| BUSINESS & ECONOMICS / Operations Research.2| bisacsh;

655 0 a| Electronic books.=| ^A491897;

700 1 a| Brinkkemper, Sjaak.=| ^A355749;

700 1 a| Jansen, Slinger.=| ^A1160998;

856 40 z| Full text available from eBooks on EBSCOhostu| https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=439197&scope=site&custid=s5822723&authtype=ip,shib;

949 a| CLICK ON WEB ADDRESSw| ASISh| JOYNER188;

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999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 6747691-2001l| HSLELECm| HSLr| Ys| Yt| HEBKu| 7/16/2026x| EBOOKz| HERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 6747691-3001l| MNETm| JMUSICr| Ys| Yt| MNESSBKu| 7/16/2026x| EBOOKz| JERESOURCE;

Collaboration in outsourcing a journey to quality / edited by Sjaak Brinkkemper, Professor of Organization and Information, Department of Information and Computing Sciences, Utrecht University and Slinger Jansen, Assistant Professor, Department of Information and Computing Sciences, Utrecht University.

Other author	Brinkkemper, Sjaak.
Other author	Jansen, Slinger.
Format	Electronic
Publication Info	Houndmills, Basingstoke, Hampshire ; New York, NY : Palgrave Macmillan,
Description	xxxii, 361 pages : illustrations ; 24 cm.
Supplemental Content	Full text available from eBooks on EBSCOhost
Subjects	Information technology--Contracting out. Electronic data processing departments--Contracting out.

Series	Technology, Work, and Globalization
Contents	Machine generated contents note: -- PART I: GOVERNANCE -- Governance Models In Offshore IT Outsourcing -- Security: Case Studies in three dimensions -- Mission-Critical Outsourcing -- Collaboration of Enterprise Architects in Outsourcing -- A Decision Procedure for the Where and How to Outsource -- Success and Failure in Offshore Development Projects -- PART II: COMMUNICATION AND KNOWLEDGE MANAGEMENT -- Boosting Distributed Collaboration Through Collaboration Tools Portfolio Optimization -- Retaining Project Knowledge in an Outsourcing Context -- Initial Knowledge Sharing in Outsourcing -- Optimal Team Composition in Distributed Software Development -- PART III: RELATIONSHIP MANAGEMENT AND QUALITY -- Dealing With Trust in Outsourcing Relationships -- IT Service Quality in Outsourcing Relationships -- Selection of Outsourcing Partners -- Conflict Resolution in Outsourcing -- Service Level Agreement in an Outsourcing World -- PART IV: SOFTWARE DEVELOPMENT -- Quality in Distributed Software Product Development -- Distributed Scrum Process Guide -- Project Coordination in Distributed Software Development -- Distributed Requirements Management in an Offshoring Context.
Abstract	"Although IT outsourcing is nothing new, it remains surprisingly challenging for professionals. This book assists the IT professional in several areas of the outsourcing process: establishing outsourcing relationships, maintaining and managing the relationship, and finally governing outsourcing projects successfully"-- Provided by publisher.
Bibliography note	Includes bibliographical references and index.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	2012000917
ISBN	9780230347700 (cloth)

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