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010 a| 2017023464;

020 a| 9781138093133 (hardback);

020 z| 9781315107028 (ebook);

035 a| (WaSeSS)ssj0001904018;

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049 a| EREEa| NEHH;

050 00 a| HE9780b| .A22 2017;

082 00 a| 387.70682| 23;

245 00 a| 21st century airlinesh| [electronic resource] :b| connecting the dots /c| Nawal K. Taneja.;

250 a| First Edition.;

260 a| London :a| New York :b| Routledge, Taylor & Francis Group,c| [2018];

300 a| liv, 228 pages :b| illustrations ;c| 24 cm;

504 a| Includes bibliographical references and index.;

505 0 a| Acknowledgements -- Forewords -- Preface -- Introduction -- Responding to changing customer expectations -- Platform-based and networked businesses : new forms of collaboration -- Innovating and evolving airline network planning -- Re-thinking revenue management -- Re-designing services for next-generation customer experience -- Re-thinking the airline business for the digital era -- Thought leadership pieces -- Connecting the dots at the airports : the potential of transformation with artificial intelligence / by Jim Peters, Chief Technology Officer, SITA -- The future of secondary airports / by Parm Sidhu, Airport General Manager, Abbotsford International Airport -- The changes & challenges affecting sales and distribution in the airline world / by Trevor Spinks, Head of sales and distribution / Tiger-Scoot -- Shifting mind-sets from asset management to customer value while building a new speed into the business / by Chris Stevens, Managing Partner, Digital Partners and Robin Barlass, Director of Strategy and Support Services, Metro Trains -- The evolving paradigm of interactive selling based on consumer preferences / by Ben Vinod, Senior Vice President and Chief Scientist, Sabre -- Leadership challenges in a disruptive era / by Monika Wiederhold, Managing Director, Amadeus Germany -- Index.;

506 a| Available only to authorized users.;

538 a| Mode of access: World Wide Web;

650 0 a| Airlinesx| Management.=| ^A136604;

650 0 a| Airlinesx| Customer services.=| ^A138418;

650 0 a| Electronic commerce.=| ^A381307;

650 0 a| Organizational change.=| ^A3135;

655 0 a| Electronic books.=| ^A491897;

700 1 a| Taneja, Nawal K.=| ^A117509;

856 40 z| Full text available from eBooks on EBSCOhostu| https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1592761&scope=site&custid=s5822723&authtype=ip,shib;

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999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 6738341-1001l| JNETm| JOYNERr| Ys| Yt| JNESSBKu| 7/15/2026x| EBOOKz| JERESOURCE;

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21st century airlines connecting the dots / Nawal K. Taneja.

Other author	Taneja, Nawal K.
Format	Electronic
Edition	First Edition.
Publication Info	London : New York : Routledge, Taylor & Francis Group, [2018]
Description	liv, 228 pages : illustrations ; 24 cm
Supplemental Content	Full text available from eBooks on EBSCOhost
Subjects	Airlines--Management. Airlines--Customer services. Electronic commerce. Organizational change.

Contents	Acknowledgements -- Forewords -- Preface -- Introduction -- Responding to changing customer expectations -- Platform-based and networked businesses : new forms of collaboration -- Innovating and evolving airline network planning -- Re-thinking revenue management -- Re-designing services for next-generation customer experience -- Re-thinking the airline business for the digital era -- Thought leadership pieces -- Connecting the dots at the airports : the potential of transformation with artificial intelligence / by Jim Peters, Chief Technology Officer, SITA -- The future of secondary airports / by Parm Sidhu, Airport General Manager, Abbotsford International Airport -- The changes & challenges affecting sales and distribution in the airline world / by Trevor Spinks, Head of sales and distribution / Tiger-Scoot -- Shifting mind-sets from asset management to customer value while building a new speed into the business / by Chris Stevens, Managing Partner, Digital Partners and Robin Barlass, Director of Strategy and Support Services, Metro Trains -- The evolving paradigm of interactive selling based on consumer preferences / by Ben Vinod, Senior Vice President and Chief Scientist, Sabre -- Leadership challenges in a disruptive era / by Monika Wiederhold, Managing Director, Amadeus Germany -- Index.
Bibliography note	Includes bibliographical references and index.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	2017023464
ISBN	9781138093133 (hardback)

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