| Contents |
Voices of trust & safety : origins and evolutions / Toby Shulruff, Jeff Lazarus, and Amanda Menking -- The Trust & Safety Professional Association and Trust and Safety Foundation : an oral history / Adelin Cai, Eric Goldman, Clara Tsao, and Amanda Menking -- Publishing trust and safety research : challenges and opportunities / Shelby Grossman, Lemi Baruh, Eric Goldman, Arthur Gwagwa, Rosie Ith, Michael C. Seto, Ruth Spence, and Jeffrey Hancock -- Trust and safety as philosophical practice / Étienne Brown and Zoe Phillips Williams -- Online community managers : learning from the original trust and safety practitioners / Venessa Paech -- Advantages and challenges around community-led content moderation models from a historical perspective / Jan Eissfeld, and Anna B. Stephenson -- Community moderation and the hidden structures of digital safety / Anonymous -- Dangerous speech and its dilemmas / Susan Benesch -- Trust and safety vendors : looking back and forward / Lucas Wright -- The indispensable role of BPOs in trust and safety / Rachel Lutz Guevara, Leslie Taylor, and Jean Claffey -- Trust and safety and human rights : bridging the fields for better online governance / Maia Levy Daniel and Hilary Ross -- The three eras of content moderation in the media and what comes next / Ben Whitelaw -- Prosocial design in trust and safety / David Grüning and Julia Kamin -- Fighting terror with tech : the evolution of the global internet forum to counter terrorism / Naureen Chowdhury Fink and Erin Saltman -- T&S and the majority world / Sujata Mukherjee -- Misinformation in Nepal : spread, impact, and media dynamics / Tilak Prasad Pathak and Ujjwal Acharya -- Trust and safety's blindspots : A Latin American perspective / Ramiro Álvarez Ugarte and Agustina Del Campo -- Wellbeing-centered UX : supporting content moderators / Diana Mihalache and Dali Szostak -- Beyond content severity : rethinking psychological impact and wellness care for moderators working with "benign" content / Jeffrey DeMarco, Marlyn Thomas Savio, Jolguer Perez, and Xieyining Huang -- Trust and safety tooling as a user experience challenge / Joseph Seering, Braahmi Padmakumar, and Martina Di Paola -- Four functional quadrants for trust & safety tools : detection, investigation, review & enforcement (DIRE) / Camille François, Juliet Shen, Yoel Roth, Samantha Lai, and Mariel Povolny -- Trust and safety : an approach to countering gender-based violence Erica Olsen and Toby Shulruff -- Adversarial shift in the age of generative ai : the impact on content moderators and the need to accelerate the defensive use of generative AI / Adam Hadley, Louise Meloy, Joe McArdle, and Cat Cadenhead -- Intersections between trust, safety, and responsible AI : how trust & safety and AI auditing can learn and evolve together / Amar Ashar -- Online safety regulation : righting risks or risking rights? /Jason Pielemeier and David Sullivan -- Making metrics meaningful : a regulatory perspective on effective transparency reporting in online safety / Jessica Zucker and Jessica Marcus -- Dream, design, deliver : Singapore's approach to online safety regulation / Edward Wee and Makoto Hong. |
