/LC.GIF&client=easterncarolinaedu)
Perspectives in total quality / edited by Michael J. Stahl.
| Other author | Stahl, Michael J. |
| Format | Book |
| Publication Info | Malden, MA : Blackwell in association with ASQ Quality Press, 1999. |
| Description | xiii, 402 pages : illustrations ; 24 cm |
| Subjects |
| Contents | Building advantage through customer value / Robert B. Woodruff and Sarah Fisher Gardial -- Emerging academic research on the link between total quality management and corporate financial performance : a critical review / George S. Easton and Sherry L. Jarrell -- Academic culture and the American quality movement : linking fundamental research and quality practice / Marietta L. Baba -- High performing organizations / Garry J. Huysse and Sheron Kennedy -- Organizational culture and the total quality organization / Kyle M. Lundby, Jacquelyn S. DeMatteo, and Michael C. Rush -- Organizational model for implementing a total quality management system / Andrew G. Kemeny -- Process management and process reengineering / William C. Parr -- Role of process managers and understanding process variation / Mary G. Leitnaker -- Design quality and new product development / Michael E. Kennedy, Carmen J. Trammell, and Clement C. Wilson -- Product development speed and quality : a new set of synergies? / Barbara B. Flynn ... [et al.] -- Building the lean enterprise / Thomas G. Greenwood and Kenneth E. Kirby -- Using the Baldrige framework for self-assessment and continuous improvement / John P. Evans -- Using ISO 9000 and the European quality award approach to improve competitiveness / John J. Kirchenstein and Reg Blake -- Competitive advantages of the TQM firm / John W. Mogab and William E. Cole. |
| Bibliography note | Includes bibliographical references and index. |
| LCCN | 98008587 |
| ISBN | 0631208844 (alk. paper) |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Joyner | General Stacks | HD62.15 .P47 1999 | ✔ Available | Place Hold |