Pragmatic variation in service encounter interactions across the Spanish-speaking world / edited by J. C©♭sar F©♭lix-Brasdefer and Mar©Ưa Elena Placencia.

Other author F©♭lix-Brasdefer, J. C©♭sar.
Other author Placencia, Mar©Ưa Elena.
Format Electronic
Publication InfoLondon ; New York : Routledge, Taylor & Francis Group, 2020
Descriptionx, 281 pages : illustrations ; 25 cm.
Supplemental ContentFull text available from Taylor & Francis eBooks
Subjects
Spanish language--Economic aspects.
Sociolinguistics--Spanish-speaking countries.
Language and culture--Spanish-speaking countries.

SeriesRoutledge studies in Hispanic and Lusophone linguistics
Contents Introduction-- Section I: Pragmatic variation according to macrosocial factors: 1. Regional pragmatic variation in small shops in Mexico City, Buenos Aires, and Seville, Spain / J. C©♭sar F©♭lix-Brasdefer & Allison B. Yates -- 2. Corner-store interactions in Cartagena and Bucaramanga: A variational pragmatics study / Rebeca Bataller -- 3. 'No, gracias amigo': Refusals of bargaining offers in e-service encounters in Mercado Libre Ecuador and Mercado Libre Venezuela / Mar©Ưa Elena Placencia & Carmen Garc©Ưa -- 4. Gender variation in address form selection in corner store interactions in a Nicaraguan community / Jeff Michno -- 5. Gender variation in the perception of appropriate behavior in hotel service encounters in Spain / Luc©Ưa Fern©Łndez-Amaya & Mar©Ưa de la O Hern©Łndez-L©đpez -- 6. The role of gender in Mexican e-service encounters / Laura M. Merino Hern©Łndez -- 7. Forms of address and gender in Costa Rican service encounters / Jorge Murillo Medrano -- 8. Pragmatic variation by age in women's use of post-refusal small talk during service encounters in Rosario, Uruguay / Heather R. Kaiser -- 9. Verbal humor and age in cafes and bars in Seville, Spain / Manuel Padilla Cruz -- 10. Socioeconomic variation and conflict in Spanish retailer-consumer interactions on Facebook / Patricia Bou-Franch & Pilar Garc©♭s-Conejos Blitvich -- Section II: Pragmatic variation according to microsocial and situational factors: 11. Interpersonal work in service encounters on Mercado Libre Argentina: A comparison between buyer and vendor patterns across two market domains / Hebe Powell & Mar©Ưa Elena Placencia -- 12. The effects of social distance in service encounters in Puerto Rican panader©Ưas / Juan M. Escalona Torres -- Section III: Theoretical and methodological issues: 13. Re-thinking pragmatic variation: The case of service encounters from a modified variational pragmatics perspective / Klaus P. Schneider -- 14. Pragmatic variation in service encounter complaints: Some methodological issues / Ronald Geluykens.
Bibliography noteIncludes bibliographical references and index.
Access restrictionAvailable only to authorized users.
Technical detailsMode of access: World Wide Web
Genre/formElectronic books.
LCCN 2019005254
ISBN9781138479593 (hardcover)
ISBN(ebook)
ISBNebook

Availability

Library Location Call Number Status Item Actions
Electronic Resources Access Content Online ✔ Available