The practical guide to achieving customer satisfaction in events and hotels / Philip Berners and Adrian Martin.
| Author/creator | Berners, Philip |
| Other author | Martin, Adrian. |
| Format | Electronic |
| Publication Info | London ; New York : Routledge, 2023. |
| Description | xiii, 179 pages : illustrations ; 25 cm. |
| Supplemental Content | Full text available from Taylor & Francis eBooks |
| Subjects |
| Series | Practical guide events hotel management |
| Abstract | "The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. This book is ideal for students of the management of events, hotels, hospitality or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries"-- Provided by publisher. |
| Bibliography note | Includes bibliographical references and index. |
| Access restriction | Available only to authorized users. |
| Technical details | Mode of access: World Wide Web |
| Genre/form | Electronic books. |
| LCCN | 2022001392 |
| ISBN | 9780367723873 (hbk) |
| ISBN | 9780367723859 (pbk) |
| ISBN | (ebk) |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Electronic Resources | Access Content Online | ✔ Available |