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LEADER 01959cam a22004454a 4500

001 ocm41621637;

003 OCoLC;

005 20141212133023.0;

008 990621s2000 cau b 000 0 eng ;

010 a| 99006665;

020 a| 0803968086 (alk. paper);

020 a| 0803968094 (pbk. : alk. paper);

035 a| (Sirsi) o41621637;

035 a| (OCoLC)41621637;

040 a| DLCc| DLCd| C#Pd| UtOrBLW;

042 a| pcc;

043 a| n-us---;

049 a| EREE;

050 00 a| LB3011.5b| .K67 2000;

082 00 a| 371.52| 21;

100 1 a| Kosmoski, Georgia J.=| ^A408636;

245 10 a| Managing difficult, frustrating, and hostile conversations :b| strategies for savvy administrators /c| Georgia J. Kosmoski, Dennis R. Pollack.;

300 a| xii, 108 pages ;c| 23 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references (p. 104-108).;

505 0 a| Defusing the angry screamer -- Dealing with embarrassment or humiliation -- Handling legitimate complaints -- Under the influence of drugs or alcohol -- Refusing to be coerced -- Discouraging the dependent personality -- Serving as mediator when friction exists -- Disabling the backstabber -- Maintaining confidentiality -- What works in all cases.;

650 0 a| Conflict managementz| United States.=| ^A1018555;

650 0 a| School administratorsz| United States.=| ^A52543;

650 0 a| Aggressivenessz| United States.=| ^A2937;

650 0 a| Mediationz| United States.=| ^A203193;

650 0 a| Behavior modificationz| United States.=| ^A97058;

700 1 a| Pollack, Dennis R.=| ^A423017;

910 a| PromptCat;

980 a| 2000-01-05b| 45.95d| 2.32e| 38.6f| 96776;

596 a| 1;

998 a| 663074;

999 a| LB3011.5 .K67 2000w| LCc| 1i| 30372010621396d| 9/21/2004e| 8/27/2004l| JGESm| JOYNERn| 2p| $38.60r| Ys| Yt| JGESBKu| 1/28/2000x| BOOKz| JSTACKSo| .STAFF. 0;

Managing difficult, frustrating, and hostile conversations : strategies for savvy administrators / Georgia J. Kosmoski, Dennis R. Pollack.

Author/creator	Kosmoski, Georgia J.
Other author	Pollack, Dennis R.
Format	Book
Publication Info	Thousand Oaks, Calif. : Corwin Press, ©2000.
Description	xii, 108 pages ; 23 cm
Subjects	Conflict management--United States. School administrators--United States. Aggressiveness--United States. Mediation--United States. Behavior modification--United States.

Contents	Defusing the angry screamer -- Dealing with embarrassment or humiliation -- Handling legitimate complaints -- Under the influence of drugs or alcohol -- Refusing to be coerced -- Discouraging the dependent personality -- Serving as mediator when friction exists -- Disabling the backstabber -- Maintaining confidentiality -- What works in all cases.
Bibliography note	Includes bibliographical references (p. 104-108).
LCCN	99006665
ISBN	0803968086 (alk. paper)
ISBN	0803968094 (pbk. : alk. paper)

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Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	LB3011.5 .K67 2000	✔ Available	Place Hold

Managing difficult, frustrating, and hostile conversations : strategies for savvy administrators / Georgia J. Kosmoski, Dennis R. Pollack.

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