Critical conversations in healthcare : scripts & techniques for effective interprofessional & patient communication / Cheri Clancy.
| Author/creator | Clancy, Cheri, 1972- author. |
| Other author | Sigma Theta Tau International, issuing body. |
| Format | Book |
| Edition | Third edition. |
| Publication | Indianapolis, IN : Sigma Theta Tau International Honor Society of Nursing, [2024] |
| Description | pages cm |
| Subjects |
| Contents | The Importance of Effective Communication in Healthcare -- Body Language Exposed -- The Emotionally Intelligent and Emotionally Competent Nurse -- Mindful Conversations -- Mind Over Matter -- Impromptu Scripting, Phrasing, and Acronyms -- Interprofessional Coaching Conversations -- Improving Patient Experience -- Fostering a Healthy Workplace Environment -- Organizational Culture and Behavior -- On Social Media. |
| Abstract | "This book reveals the key factors behind how others perceive us when we communicate with them-things like attitude, body language, and word choice. But it goes even further to discuss the neurochemicals that drive these perceptions. Understanding all these different factors can help us approach conversations and communications with openness to promote superior outcomes. Armed with the knowledge and skills you'll gain from reading this book, you'll be able to quickly identify when a conversation isn't going the way you intended and get things back on track"-- Provided by publisher. |
| Bibliography note | Includes bibliographical references and index. |
| Issued in other form | Online version: Clancy, Cheri, 1972- Critical conversations in healthcare Third edition. Indianapolis, IN : Sigma Theta Tau International Honor Society of Nursing, [2024] 9781646481941 |
| LCCN | 2024013934 |
| ISBN | 9781646481934 (paperback) |
| ISBN | 1646481933 |
| ISBN | (epub) |
| ISBN | (PDF) |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Laupus | Books - Stacks | WY 88 C587 2024 | ✔ Available | Place Hold |