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007 cr unu||||||||;

008 240916s2024 ncua obm 000 0 eng d;

035 a| (OCoLC)1456021947;

090 a| HF5549.5.E43;

049 a| EREE;

100 1 a| Ranger, Tavia,e| author.?| UNAUTHORIZED;

245 10 a| Type II workplace violence in the service providing industries :b| an exploratory study /c| by Tavia Ranger.;

264 1 a| [Greenville, N.C.] :b| [East Carolina University],c| 2024.;

300 a| 1 online resources (61 pages) :b| color illustrations;

336 a| textb| txt2| rdacontent;

337 a| computerb| c2| rdamedia;

338 a| online resourceb| cr2| rdacarrier;

347 a| text fileb| Otherc| 905.36 KB2| rda;

538 a| System requirements: Adobe Reader.;

538 a| Mode of access: World Wide Web.;

502 b| M.S.c| East Carolina Universityd| 2024.;

500 a| Presented to the Faculty of the Department of Technology Systems;

500 a| Advisor: Michael Behm;

500 a| Title from PDF t.p. (viewed January 21, 2026).;

520 3 a| Type II workplace violence is any form of threat or physical violence between an employee and clients/customers on the job site. The aim of this thesis is to investigate and highlight workplace violence in service providing industries. This study began when it was evident that there was not enough literature review on this sector and different types of workplace violence are encountered or the effects withing the service providing industry. Considering this topic may be sensitive and personal, qualitative analysis was used to collect data in a space where voluntary participation that were recruited from TikTok felt comfortable to share their experiences. Transcribed data from interviews were analyzed by NVivo 14 software and Shepperd et al. (2022) systems thinking workplace violence framework based off Rasmussen's Risk Management Framework (Rasmussen, 1997). Results indicated that the service providing industry is exposed to constant verbal, physical, and sexual harassment which can be influenced by age, gender, and/or assumed socio-economic status. Hence, some employees not only expect these behaviors from customers but think it is a norm in the respective work sectors of customer service, hospitality, educators, and public sector. With the hopes of future research this study aims to contribute to develop safer environment, proactive measures to protect employees from violence, and its possible adverse effects.;

504 a| Includes bibliographical references.;

650 0 a| Violence in the workplace.=| ^A353326;

650 0 a| Service industries workersx| Attitudes.=| ^A236072;

650 0 a| Service industriesx| Management.=| ^A38202;

700 1 a| Behm, Michael,e| degree supervisor.1| https://id.oclc.org/worldcat/entity/E39PCjGB6VjbD9PttGhpFxJT6q=| ^A1144980;

710 2 a| East Carolina University.b| Department of Technology Systems.?| UNAUTHORIZED;

856 40 z| Access via ScholarShipu| http://hdl.handle.net/10342/13710;

994 a| C0b| ERE;

596 a| 1 4;

998 a| 6477468;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 6477468-1001l| JNETm| JOYNERr| Ys| Yt| JNE3ETDu| 9/16/2024x| ETDz| JERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 6477468-2001l| HSLELECm| HSLr| Ys| Yt| HEETDu| 9/16/2024x| ETDz| HERESOURCE;

Type II workplace violence in the service providing industries : an exploratory study / by Tavia Ranger.

Author/creator	Ranger, Tavia author.
Other author	Behm, Michael, degree supervisor.
Other author	East Carolina University. Department of Technology Systems.
Format	Theses and dissertations
Publication	[Greenville, N.C.] : [East Carolina University], 2024.
Description	1 online resources (61 pages) : color illustrations
Supplemental Content	Access via ScholarShip
Subjects	Violence in the workplace. Service industries workers--Attitudes. Service industries--Management.

Summary	Type II workplace violence is any form of threat or physical violence between an employee and clients/customers on the job site. The aim of this thesis is to investigate and highlight workplace violence in service providing industries. This study began when it was evident that there was not enough literature review on this sector and different types of workplace violence are encountered or the effects withing the service providing industry. Considering this topic may be sensitive and personal, qualitative analysis was used to collect data in a space where voluntary participation that were recruited from TikTok felt comfortable to share their experiences. Transcribed data from interviews were analyzed by NVivo 14 software and Shepperd et al. (2022) systems thinking workplace violence framework based off Rasmussen's Risk Management Framework (Rasmussen, 1997). Results indicated that the service providing industry is exposed to constant verbal, physical, and sexual harassment which can be influenced by age, gender, and/or assumed socio-economic status. Hence, some employees not only expect these behaviors from customers but think it is a norm in the respective work sectors of customer service, hospitality, educators, and public sector. With the hopes of future research this study aims to contribute to develop safer environment, proactive measures to protect employees from violence, and its possible adverse effects.
General note	Presented to the Faculty of the Department of Technology Systems
General note	Advisor: Michael Behm
General note	Title from PDF t.p. (viewed January 21, 2026).
Dissertation note	M.S. East Carolina University 2024.
Bibliography note	Includes bibliographical references.
Technical details	System requirements: Adobe Reader.
Technical details	Mode of access: World Wide Web.

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Type II workplace violence in the service providing industries : an exploratory study / by Tavia Ranger.

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