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008 960507s1996 maua s 001 0 eng d;

010 a| 96022727 //r97;

020 a| 0875847455 (alk. paper);

035 a| (WaSeSS)ssib056334700;

040 a| DLCc| DLCd| DLCd| WaSeSS;

049 a| EREEa| NEHH;

050 00 a| HF5415.5b| .Q47 1996;

082 00 a| 658.8/122| 20;

245 04 a| The quest for loyaltyh| [electronic resource] :b| creating value through partnership /c| edited with an introduction by Frederick F. Reichheld ; foreword by Scott D. Cook.;

260 a| Boston, MA :b| Harvard Business School Press,;

300 a| xxvi, 278 p. :b| ill. ;c| 24 cm.;

490 1 a| A Harvard business review book;

500 a| Includes index.;

506 a| Available only to authorized users.;

538 a| Mode of access: World Wide Web;

650 0 a| Customer relations.=| ^A61341;

650 0 a| Loyalty.=| ^A122735;

650 0 a| Employee loyalty.=| ^A360875;

650 0 a| Corporationsx| Investor relations.=| ^A143262;

655 0 a| Electronic books.=| ^A491897;

700 1 a| Reichheld, Frederick F.=| ^A375123;

830 0 a| Harvard business review book series=| ^A282578;

856 40 z| Full text available from eBooks on EBSCOhostu| https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=7255&scope=site&custid=s5822723&authtype=ip,shib;

949 a| CLICK ON WEB ADDRESSw| ASISh| JOYNER188;

949 a| CLICK ON WEB ADDRESSw| ASISh| HSL77;

949 a| CLICK ON WEB ADDRESSw| ASISh| JMUSIC60;

596 a| 1 3 4;

998 a| 6476924;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 6476924-1001l| JNETm| JOYNERr| Ys| Yt| JNESSBKu| 9/14/2024x| EBOOKz| JERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 6476924-2001l| HSLELECm| HSLr| Ys| Yt| HEBKu| 9/14/2024x| EBOOKz| HERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 6476924-3001l| MNETm| JMUSICr| Ys| Yt| MNESSBKu| 9/14/2024x| EBOOKz| JERESOURCE;

The quest for loyalty creating value through partnership / edited with an introduction by Frederick F. Reichheld ; foreword by Scott D. Cook.

Other author	Reichheld, Frederick F.
Format	Electronic
Publication Info	Boston, MA : Harvard Business School Press,
Description	xxvi, 278 p. : ill. ; 24 cm.
Supplemental Content	Full text available from eBooks on EBSCOhost
Subjects	Customer relations. Loyalty. Employee loyalty. Corporations--Investor relations.

Series	A Harvard business review book Harvard business review book series ^A282578
General note	Includes index.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	96022727 //r97
ISBN	0875847455 (alk. paper)

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The quest for loyalty creating value through partnership / edited with an introduction by Frederick F. Reichheld ; foreword by Scott D. Cook.

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