Customer Care How to Improve Competitiveness, Staff Motivation
| Author/creator | Cook, Sarah Author |
| Format | Electronic |
| Edition | 3rd ed. |
| Publication Info | London : Kogan Page, Limited LaVergne : Ingram Publisher Services [Distributor] |
| Description | 215 p. 09.170 x 06.010 in. |
| Supplemental Content | Full text available from eBooks on EBSCOhost |
| Subjects |
| Summary | Annotation "This third edition of Customer Care demonstrates how to develop and sustain a customer-service focus. The book places a great emphasis on the importance of strategic aspects of customer care - gaining commitment, listening to customers, developing a customer-care ethos and staff motivation - in ensuring successful results." "It also explains how to deliver an excellent service at the front line, covering personal service, speed of delivery and service recovery." "The book is for all those in business looking to improve their customer care, and consequently improve profits, staff morale, standing and reputation."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved |
| Access restriction | Available only to authorized users. |
| Technical details | Mode of access: World Wide Web |
| Genre/form | Electronic books. |
| ISBN | 9780749432362 |
| ISBN | 0749432365 (Trade Paper) Out of Print |
| Standard identifier# | 9780749432362 |
| Stock number | 00104855 |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Electronic Resources | Access Content Online | ✔ Available |