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LEADER 01359cam a2200373 a 4500

001 ocm39837890;

003 OCoLC;

005 20141212131003.0;

008 980901s1999 nyua b 001 0 eng ;

010 a| 98037393;

015 a| GB99-Z5840;

020 a| 0684845113;

035 a| (Sirsi) o39837890;

035 a| (OCoLC)39837890;

049 a| EREE;

050 00 a| HF5415.5b| .B478 1999;

082 00 a| 658.8/122| 21;

092 a| 658.812b| B45d;

100 1 a| Berry, Leonard L.,d| 1942-=| ^A549015;

245 10 a| Discovering the soul of service :b| the nine drivers of sustainable business success /c| Leonard L. Berry.;

300 a| xiv, 269 pages :b| illustrations ;c| 25 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references (p. 249-255) and index.;

650 0 a| Customer servicesx| Management.=| ^A366627;

650 0 a| Customer servicesx| Managementv| Case studies.=| ^A366627;

650 0 a| Service industries.=| ^A75065;

590 a| Little-321925--3051310199997;

596 a| 1 2;

998 a| 644622;

999 a| HF5415.5 .B478 1999w| LCc| 1i| 30372010282488d| 5/3/2016e| 5/3/2016f| 3/27/2009g| 1l| JGESm| JOYNERn| 10p| $21.42r| Ys| Yt| JGESBKu| 3/18/1999x| BOOKz| JSTACKSo| .STAFF. 0;

Discovering the soul of service : the nine drivers of sustainable business success / Leonard L. Berry.

Author/creator	Berry, Leonard L., 1942-
Format	Book
Publication Info	New York, NY : Free Press, ©1999.
Description	xiv, 269 pages : illustrations ; 25 cm
Subjects	Customer services--Management. Customer services--Management. --Case studies. Service industries.

Local note	Little-321925--3051310199997
Bibliography note	Includes bibliographical references (p. 249-255) and index.
LCCN	98037393
ISBN	0684845113

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Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	HF5415.5 .B478 1999	✔ Available	Place Hold

Discovering the soul of service : the nine drivers of sustainable business success / Leonard L. Berry.

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