Umiker's Management Skills for the New Health Care Supervisor.
| Author/creator | Ellison, Rachel |
| Format | Electronic |
| Edition | 8th ed. |
| Publication Info | Burlington : Jones & Bartlett Learning, LLC, 2023. |
| Description | 1 online resource (1,134 pages) |
| Supplemental Content | Direct link to eBook |
| Contents | Intro -- Title Page -- Copyright Page -- Dedication Page -- Contents -- Preface -- About the Author -- New to the Eight Edition -- CHAPTER 1 Do You Really Want to Be a Supervisor? -- Entering the Arena Untrained? -- Definitions and Essentials -- Essential Management Functions of Supervisors -- Essential Supervisory Skills -- Transition to Supervision -- Relationships with Other Supervisors -- Relationship with Your Manager -- Adjusting to the New Routine -- Pitfalls -- Launching a Successful Supervisory Career -- WRAP-UP -- References -- CHAPTER 2 Customer Service |
| Contents | Who Are Our Customers, and What Do They Want? -- Influence of Managed Care -- Three Essentials of Customer Service -- Techniques for Improving Customer Service -- Designing a Customer Satisfaction System -- Customer Service Concepts -- WRAP-UP -- References -- CHAPTER 3 Basic Management Functions -- Interrelated Concepts -- Planning -- Organizing -- The Informal Organization -- Coordinating -- Controlling -- Just Four? -- Reviewing Joan's Busy Day -- WRAP-UP -- References -- CHAPTER 4 Reengineering, Mergers, and the Supervisor -- Reengineering -- Mergers and Affiliations -- WRAP-UP -- References |
| Contents | CHAPTER 5 Position Descriptions and Performance Standards -- Position Descriptions -- Performance Standards -- WRAP-UP -- References -- CHAPTER 6 Policies and Policy Making -- Introducing Policies -- Uses of Policies -- Policies Formulated by Supervisors -- Potential Problems with Policies -- Special Case: Americans with Disabilities Act -- WRAP-UP -- Reference -- CHAPTER 7 The Supervisor's Legal Environment -- The Legal Environment -- Pre-1964: Minimal Regulation -- The Relevant Laws -- For the Organization: Greater Responsibility, Increased Cost -- A Cumulative Effect -- WRAP-UP -- References |
| Contents | CHAPTER 8 Employee Recruitment -- Finding Employees -- Essentials of the Selection Process -- Desirable Candidates -- Legal Constraints to Hiring -- Recruiting in the Twenty-First Century -- How Supervisors Can Help in the Recruiting Process -- Employee Selection Methods -- WRAP-UP -- References -- CHAPTER 9 Interviewing and Employee Selection -- Who Should Conduct the Interview? -- Preparing for the Interview -- Two Initial Interview Steps -- Questions to Ask of Applicants -- Questions to Avoid -- Recommended Questions -- Questions for Evaluating Teamwork Potential |
| Contents | Candidates with No Previous Employment -- Addressing Sensitive Issues -- Clues to Untruthfulness -- Questions from Candidates -- Evaluation of Candidates -- Getting Candidates to Accept Job Offers -- Closing the Interview -- Post-Interview Activities -- Obtaining References -- WRAP-UP -- Reference -- CHAPTER 10 Orientation and Training of New Employees -- Orientation Timing -- Objectives of an Orientation Program -- Ten Important Assumptions -- General Orientation Programs -- Preparations for the Arrival of New Orientees -- First Day: Welcome Wagon -- "Nuts and Bolts" Talks |
| General note | Description based upon print version of record. |
| General note | Major Departmental Values |
| Issued in other form | Print version: Ellison, Rachel Umiker's Management Skills for the New Health Care Supervisor Burlington : Jones & Bartlett Learning, LLC,c2023 9781284265231 |
| ISBN | 9781284265248 |
| ISBN | 1284265242 |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Electronic Resources | Access Content Online | ✔ Available |