Total quality management : applying its principles to student affairs / William A. Bryan, editor.

Other author Bryan, William A.
Format Book
Publication InfoSan Francisco : Jossey-Bass Publishers, ©1996.
Description109 pages : illustrations ; 23 cm.
Subjects
Student affairs services--United States.
Student affairs administrators--United States.
Student activities--United States. --Management.
Total quality management--United States.

SeriesNew directions for student services ; no. 76, 0164-7970 ;
New directions for student services no. 76. ^A118116
Contents What is total quality management? / William A. Bryan -- Pros and cons of TQM for student affairs / Nancy Lee Howard -- TQM : finding a place in student affairs / Tyrone A. Holmes -- Tying resource allocation and TQM into planning and assessment efforts / Richard H. Mullendore, Li-Shing Wang -- Comprehensive program review : applying TQM principles / D. David Ostroth -- Using assessment to achieve quality in student affairs / Richard M. Scott -- What TQM does not address / Curt Kochner, Timothy R. McMahon -- Some final thoughts on achieving quality / William A. Bryan.
Bibliography noteIncludes bibliographical references and index.
ISBN0787999326

Availability

Library Location Call Number Status Item Actions
Joyner General Stacks LB2342.9 .T68 1996 ✔ Available Place Hold