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001 ocm35558951;

003 OCoLC;

005 20141212123027.0;

008 960909s1996 nyua b 000 0 eng ;

010 a| 96035335;

020 a| 0814423620;

035 a| (Sirsi) o35558951;

035 a| (OCoLC)35558951;

049 a| EREE;

050 00 a| HF5415.5b| .B486 1996;

082 00 a| 658.8/122| 20;

100 1 a| Bhote, Keki R.,d| 1925-2013=| ^A193495;

245 10 a| Beyond customer satisfaction to customer loyalty :b| the key to greater profitability /c| Keki R. Bhote.;

300 a| x, 148 pages :b| illustrations ;c| 22 cm.;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

490 1 a| AMA management briefing;

504 a| Includes bibliographical references (p. 146-147).;

650 0 a| Consumer satisfaction.=| ^A3793;

650 0 a| Customer services.=| ^A364728;

650 0 a| Customer relations.=| ^A61341;

830 0 a| AMA management briefing.=| ^A13836;

596 a| 1;

998 a| 607979;

999 a| HF5415.5 .B486 1996w| LCc| 1i| 30372009846699d| 4/28/2010e| 4/14/2010f| 3/27/2009g| 1l| JGESm| JOYNERn| 8r| Ys| Yt| JGESBKu| 1/31/1997x| BOOKz| JSTACKSo| .STAFF. 0;

Beyond customer satisfaction to customer loyalty : the key to greater profitability / Keki R. Bhote.

Author/creator	Bhote, Keki R.
Format	Book
Publication Info	New York : American Management Association, ©1996.
Description	x, 148 pages : illustrations ; 22 cm.
Subjects	Consumer satisfaction. Customer services. Customer relations.

Series	AMA management briefing AMA management briefing. ^A13836
Bibliography note	Includes bibliographical references (p. 146-147).
LCCN	96035335
ISBN	0814423620

Availability

Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	HF5415.5 .B486 1996	✔ Available	Place Hold

Beyond customer satisfaction to customer loyalty : the key to greater profitability / Keki R. Bhote.

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