Tools

LEADER 01192cam a2200313 a 4500

005 20141212122713.0;

008 951208s1996 maua b 001 0 eng ;

010 a| 95051325;

020 a| 1557865051 (pbk.);

035 a| (Sirsi) o33947004;

035 a| (OCoLC)33947004;

049 a| EREE;

050 00 a| HF5415.5b| .D384 1996;

082 00 a| 658.8/122| 20;

100 1 a| Davis, Frank W.q| (Frank White),d| 1939-=| ^A381806;

245 10 a| Customer-responsive management :b| the flexible advantage /c| Frank W. Davis, Jr., Karl B. Manrodt.;

260 a| Cambridge, Mass. :b| Blackwell Business,c| 1996.;

300 a| xvii, 416 pages :b| illustrations ;c| 22 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references and index.;

650 0 a| Customer servicesx| Management.=| ^A366627;

650 0 a| Consumer satisfaction.=| ^A3793;

700 1 a| Manrodt, Karl B.,d| 1957-=| ^A381807;

596 a| 1;

998 a| 605077;

999 a| HF5415.5 .D384 1996w| LCc| 1i| 30372009824167d| 5/6/2009e| 2/8/2006f| 3/27/2009g| 1l| JGESm| JOYNERn| 3r| Ys| Yt| JGESBKu| 12/3/1996x| BOOKz| JSTACKSo| .STAFF. 0;

Customer-responsive management : the flexible advantage / Frank W. Davis, Jr., Karl B. Manrodt.

Author/creator	Davis, Frank W., 1939-
Other author	Manrodt, Karl B., 1957-
Format	Book
Publication Info	Cambridge, Mass. : Blackwell Business, 1996.
Description	xvii, 416 pages : illustrations ; 22 cm
Subjects	Customer services--Management. Consumer satisfaction.

Bibliography note	Includes bibliographical references and index.
LCCN	95051325
ISBN	1557865051 (pbk.)

Availability

Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	HF5415.5 .D384 1996	✔ Available	Place Hold

Customer-responsive management : the flexible advantage / Frank W. Davis, Jr., Karl B. Manrodt.

Click here for more information about this title

Availability