Tools

LEADER 01308cam a2200337 a 4500

005 20141212122525.0;

008 960311s1996 nyua b 001 0 eng ;

010 a| 96014494;

020 a| 007070306X (h);

035 a| (Sirsi) o34515891;

035 a| (OCoLC)34515891;

040 a| DLCc| DLCd| EREd| UtOrBLW;

049 a| EREE;

050 00 a| HE7631b| .A3 1996;

082 00 a| 384/.0682| 20;

100 1 a| Adams, Elizabeth K.=| ^A380326;

245 14 a| The lean communications provider :b| surviving the shakeout through service management exellence /c| Elizabeth K. Adams, Keith J. Willetts.;

300 a| xix, 252 pages :b| illustrations ;c| 24 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references and index.;

650 0 a| Telecommunicationx| Management.=| ^A1019623;

650 0 a| Telecommunicationx| Customer services.=| ^A16227;

650 0 a| Telecommunicationx| Deregulation.=| ^A1019622;

650 0 a| Organizational effectiveness.=| ^A8152;

700 1 a| Willetts, Keith J.=| ^A381828;

596 a| 1;

998 a| 603463;

999 a| HE7631 .A3 1996w| LCc| 1i| 30372009804615d| 5/6/2009e| 3/9/2006f| 3/23/2009g| 1l| JGESm| JOYNERn| 2r| Ys| Yt| JGESBKu| 11/6/1996x| BOOKz| JSTACKSo| .STAFF. 0;

The lean communications provider : surviving the shakeout through service management exellence / Elizabeth K. Adams, Keith J. Willetts.

Author/creator	Adams, Elizabeth K.
Other author	Willetts, Keith J.
Format	Book
Publication Info	New York : McGraw-Hill, ©1996.
Description	xix, 252 pages : illustrations ; 24 cm
Subjects	Telecommunication--Management. Telecommunication--Customer services. Telecommunication--Deregulation. Organizational effectiveness.

Bibliography note	Includes bibliographical references and index.
LCCN	96014494
ISBN	007070306X (h)

Availability

Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	HE7631 .A3 1996	✔ Available	Place Hold

The lean communications provider : surviving the shakeout through service management exellence / Elizabeth K. Adams, Keith J. Willetts.

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