Tools

LEADER 01927cam a2200409Ia 4500

005 20141212121929.0;

008 960308s1996 nyua b 000 0 eng d;

020 a| 0823705927;

035 a| (Sirsi) o34332821;

035 a| (OCoLC)34332821;

049 a| EREE;

090 a| HF5549.5.P35b| I57 1996;

092 0 a| 658.3125b| In82| 20;

245 00 a| Internal support services :b| delivering excellence : a conference report /c| [edited by Elizabeth J. Miranda].;

300 a| 41 pages :b| color illustrations ;c| 28 cm.;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

490 1 a| Report / The Conference Board ;v| no. 1142-96-CH;

500 a| Cover title.;

500 a| "Contains excerpts of speeches delivered at the Conference Board's Internal Support Services Conference held in New York City on June 28-29 and in San Diego on May 8-9, 1995"--P. [2].;

520 a| This report looks at how executives are using performance measurement techniques, customer satisfaction drivers, and organizational arrangements to facilitate excellence.;

650 0 a| Performance standards.=| ^A596;

650 0 a| Work measurement.=| ^A597;

650 0 a| Personnel management.=| ^A1602;

650 0 a| Organizational changex| Management.=| ^A227917;

650 0 a| Customer servicesx| Quality control.=| ^A991238;

650 0 a| Total quality management.=| ^A277509;

700 1 a| Miranda, Elizabeth.=| ^A310252;

710 2 a| Conference Board.=| ^A58594;

711 2 a| Internal Support Services Conferenced| (1995 :c| New York, N. Y.)?| UNAUTHORIZED;

830 0 a| Conference Board report ;v| no. 1142-96-CH.=| ^A41041;

596 a| 1;

998 a| 597888;

999 a| HF5549.5.P35 I57 1996w| LCc| 1i| 30372009337269d| 5/6/2009f| 3/30/2009g| 1l| JGESm| JOYNERr| Ys| Yt| JGESBKu| 7/10/1996x| BOOKz| JSTACKSo| .STAFF. 0;

Internal support services : delivering excellence : a conference report / [edited by Elizabeth J. Miranda].

Other author	Miranda, Elizabeth.
Other author	Conference Board.
Other author	Internal Support Services Conference (1995 : New York, N. Y.)
Format	Book
Publication Info	New York, NY : Conference Board, ©1996.
Description	41 pages : color illustrations ; 28 cm.
Subjects	Performance standards. Work measurement. Personnel management. Organizational change--Management. Customer services--Quality control. Total quality management.

Series	Report / The Conference Board ; no. 1142-96-CH Conference Board report ; no. 1142-96-CH. ^A41041
Abstract	This report looks at how executives are using performance measurement techniques, customer satisfaction drivers, and organizational arrangements to facilitate excellence.
General note	Cover title.
General note	"Contains excerpts of speeches delivered at the Conference Board's Internal Support Services Conference held in New York City on June 28-29 and in San Diego on May 8-9, 1995"--P. [2].
ISBN	0823705927

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Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	HF5549.5.P35 I57 1996	✔ Available	Place Hold

Internal support services : delivering excellence : a conference report / [edited by Elizabeth J. Miranda].

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