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LEADER 01241cam a2200337Ia 4500

001 ocm31375598;

003 OCoLC;

005 20141212120624.0;

008 941004t19941993enka b 001 0 eng d;

010 a| gb 94081367;

015 a| GB94-81367;

020 a| 0750618817 (pbk.) :c| £16.95;

035 a| (Sirsi) o31375598;

035 a| (OCoLC)31375598;

049 a| EREE;

082 04 a| 658.8122| 20;

090 a| HF5415.5b| .V36 1994;

100 1 a| Vandermerwe, Sandra.=| ^A354689;

245 10 a| From tin soldiers to Russian dolls :b| creating added value through services /c| Sandra Vandermerwe.;

300 a| xii, 280 pages :b| illustrations ;c| 24 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references (p. [225]-266) and index.;

650 0 a| Customer servicesx| Management.=| ^A366627;

650 0 a| Total quality management.=| ^A277509;

596 a| 1;

998 a| 585660;

999 a| HF5415.5 .V36 1994w| LCc| 1i| 30372009213213d| 5/6/2009e| 7/10/2000f| 3/27/2009g| 1l| JGESm| JOYNERn| 1p| $44.95r| Ys| Yt| JGESBKu| 11/18/1994x| BOOKz| JSTACKSo| .STAFF. 0;

From tin soldiers to Russian dolls : creating added value through services / Sandra Vandermerwe.

Author/creator	Vandermerwe, Sandra
Format	Book
Publication Info	Oxford ; Boston : Butterworth-Heinemann, 1994, ©1993.
Description	xii, 280 pages : illustrations ; 24 cm
Subjects	Customer services--Management. Total quality management.

Bibliography note	Includes bibliographical references (p. [225]-266) and index.
LCCN	gb 94081367
ISBN	0750618817 (pbk.) :

Availability

Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	HF5415.5 .V36 1994	✔ Available	Place Hold

From tin soldiers to Russian dolls : creating added value through services / Sandra Vandermerwe.

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