Tools

LEADER 01290cam a22003618a 4500

001 ocm31436259;

003 OCoLC;

005 20141212115903.0;

008 941020s1995 nyua 001 0 eng ;

010 a| 94039182;

020 a| 0471584967 (alk. paper);

035 a| (Sirsi) o31436259;

035 a| (OCoLC)31436259;

043 a| n-us---;

049 a| EREE;

050 00 a| HF5415.5b| .S627 1995;

082 00 a| 658.8/712| 20;

100 1 a| Spector, Robert,d| 1947-=| ^A364286;

245 14 a| The Nordstrom way :b| the inside story of America's #1 customer service company /c| Robert Spector, Patrick D. McCarthy.;

300 a| ix, 244 pages :b| illustrations ;c| 22 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

500 a| Includes index.;

610 20 a| Nordstrom (Firm)=| ^A364287;

650 0 a| Customer servicesz| United States.=| ^A364288;

650 0 a| Department storesz| United States.=| ^A991309;

700 1 a| McCarthy, Patrick D.=| ^A364289;

596 a| 1;

998 a| 578641;

999 a| HF5415.5 .S627 1995w| LCc| 1i| 30372009073989d| 5/4/2014e| 4/27/2014f| 3/27/2009g| 1l| JGESm| JOYNERn| 12r| Ys| Yt| JGESBKu| 7/24/1995x| BOOKz| JSTACKSo| .STAFF. 0;

The Nordstrom way : the inside story of America's #1 customer service company / Robert Spector, Patrick D. McCarthy.

Author/creator	Spector, Robert, 1947-
Other author	McCarthy, Patrick D.
Format	Book
Publication Info	New York : J. Wiley & Sons, ©1995.
Description	ix, 244 pages : illustrations ; 22 cm
Subjects	Nordstrom (Firm) Customer services--United States. Department stores--United States.

General note	Includes index.
LCCN	94039182
ISBN	0471584967 (alk. paper)

Availability

Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	HF5415.5 .S627 1995	✔ Available	Place Hold

The Nordstrom way : the inside story of America's #1 customer service company / Robert Spector, Patrick D. McCarthy.

Click here for more information about this title

Availability