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019 a| 729371563a| 733547147;

020 a| 9780071773546 (alk. paper);

020 a| 9780071773904 (e-ISBN);

035 a| (WaSeSS)ssj0000540310;

040 a| DNLMc| DNLMd| WaSeSS;

042 a| pcc;

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049 a| EREEa| NEHH;

050 14 a| R728.2b| .M53 2011;

060 00 a| 2011 H-658;

060 10 a| WX 28 AC2;

082 04 a| 610/.62| 23;

082 14 a| 6102| 14;

100 1 a| Michelli, Joseph A.,d| 1960-=| ^A1201437;

245 10 a| Prescription for excellenceh| [electronic resource] :b| leadership lessons for creating a world-class customer experience from UCLA Health System /c| Joseph A. Michelli.;

260 a| New York :b| McGraw-Hill,;

300 a| xiii, 304 p.;

500 a| "Prepared with the assistance of UCLA Health System"--T.p. verso.;

504 a| Includes bibliographical references and index.;

505 0 a| UCLA Health System experience -- Care takes vision, clarity and consistency -- Never enough care -- Setting the foundation -- Safety : science, selection and challenge -- Delivering exceptional outcomes here and now -- Quality for less and for all -- High-Value innovation -- Transformative evolution -- Service Excellence -- Sustainable success through service without bounds -- Your follow-up care plan.;

506 a| Available only to authorized users.;

520 a| Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry.;

538 a| Mode of access: World Wide Web;

610 22 a| UCLA Health System.=| ^A1358700;

650 12 a| Hospitals, Universityx| organization & administration=| ^A1361173;

650 12 a| Quality of Health Carex| organization & administration=| ^A927725;

650 22 a| Organizational Innovation=| ^A923237;

651 2 a| California=| ^A1280168;

655 0 a| Electronic books.=| ^A491897;

710 2 a| UCLA Health System.=| ^A1358700;

856 40 z| Full text available from AccessMedicineu| https://go.openathens.net/redirector/ecu.edu?url=https%3A%2F%2Faccessmedicine.mhmedical.com%2Fbook.aspx%3Fbookid%3D2322;

949 a| CLICK ON WEB ADDRESSw| ASISh| JOYNER188;

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949 a| CLICK ON WEB ADDRESSw| ASISh| JMUSIC60;

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998 a| 5774608;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5774608-1001l| JNETm| JOYNERr| Ys| Yt| JNESSBKu| 12/18/2021x| EBOOKz| JERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5774608-2001l| HSLELECm| HSLr| Ys| Yt| HEBKu| 12/18/2021x| EBOOKz| HERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5774608-3001l| MNETm| JMUSICr| Ys| Yt| MNESSBKu| 12/18/2021x| EBOOKz| JERESOURCE;

Prescription for excellence leadership lessons for creating a world-class customer experience from UCLA Health System / Joseph A. Michelli.

Author/creator	Michelli, Joseph A., 1960-
Other author	UCLA Health System.
Format	Electronic
Publication Info	New York : McGraw-Hill,
Description	xiii, 304 p.
Supplemental Content	Full text available from AccessMedicine
Subjects	UCLA Health System. Hospitals, University--organization & administration. Quality of Health Care--organization & administration. Organizational Innovation California

Contents	UCLA Health System experience -- Care takes vision, clarity and consistency -- Never enough care -- Setting the foundation -- Safety : science, selection and challenge -- Delivering exceptional outcomes here and now -- Quality for less and for all -- High-Value innovation -- Transformative evolution -- Service Excellence -- Sustainable success through service without bounds -- Your follow-up care plan.
Abstract	Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry.
General note	"Prepared with the assistance of UCLA Health System"--T.p. verso.
Bibliography note	Includes bibliographical references and index.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
ISBN	9780071773546 (alk. paper)
ISBN	9780071773904 (e-ISBN)

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Library	Location	Call Number	Status	Item Actions
	Electronic Resources	Access Content Online	✔ Available

Prescription for excellence leadership lessons for creating a world-class customer experience from UCLA Health System / Joseph A. Michelli.

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