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Juran's quality handbook the complete guide to performance excellence / [Joseph M. Juran], Joseph A. De Feo.
| Other author | Juran, J. M. (Joseph M.), 1904-2008. |
| Other author | De Feo, Joseph A. |
| Format | Electronic |
| Edition | Seventh edition. |
| Publication Info | New York : McGraw Hill Education, [2017] |
| Description | xv, 968 pages : illustrations ; 25 cm |
| Supplemental Content | Full text available from AccessEngineering |
| Subjects |
| Portion of title | Quality handbook |
| Contents | Introduction: Quality and performance excellence / Joseph A. De Feo -- Universal principles of quality management /Joseph M. Juran & Joseph A. De Feo -- Developing an excellence culture / Joseph A. De Feo -- Developing the quality and excellence office / Joseph A. De Feo -- Quality planning and design of new goods and services / John Early and Joseph A. De Feo -- Quality improvement and breakthrough performance / Joseph M. Juran -- Quality control to assure compliance to customer requirements / Joseph M. Juran and Joseph A. De Feo -- Strategic planning and performance excellence / Joseph A. De Feo, Rick Edgeman, Gerhard Plenert, and Kenneth Snyder -- Organization roles to support a quality and excellence culture / Joseph A. De Feo and Peter Robustelli -- Quality assurance and audits / Joseph A. De Feo -- The board of directors and organizational excellence / Marcos E.J. Bertin -- ISO 9000 quality management system / Joseph A. De Feo -- The role of statistics and probability / John Early -- Managing risk / Leonard W. Heflich -- Lean techniques and the Shingo prize / Kevin Caldwell, Rick Edgeman, Kenneth Snyder -- Six sigma: breakthrough to in-process effectiveness / Joseph A. De Feo and John F. Early -- Root cause analysis methods / Joseph A. De Feo and Kevin Caldwell -- Continuous innovation using design for six sigma / Joseph A. De Feo and John Early -- Benchmarking: best practices for market leadership / Brad Wood -- Graphical tools to improve process performance / Brian A. Stockhoff -- Accurate and reliable data and measurement systems / John Early -- Managing quality in operations: service / Joseph A. De Feo -- Managing quality in operations: manufacturing / Joseph A. De Feo -- Managing quality in the supply chain / Joseph A. De Feo -- Inspection, test, and measurement / Joseph A. De Feo -- Organization-wide assessment of quality / Joseph A. De Feo and Er Ralston. |
| Abstract | "The "body of knowledge" for the science of quality management and performance excellence for more than half-a-century, Juran's Quality Handbook has been completely updated to meet the ever-changing needs of today's business and quality professionals. Under the guidance of a team of top experts, this authoritative resource demonstrates how to apply the right methods for delivering superior results and achieving excellence in any organization, industry, or country. Juran's Quality Handbook, Seventh Edition provides you with a complete roadmap for the discipline -- clearly written to make sure you know where you are in the process and what you must do to reach the next level. Within its pages, you will find A-Z coverage -- from key concepts, methods, research, and tools to practical applications on the job"-- Source other than Library of Congress. |
| General note | Previous editions published under title: Quality control handbook. |
| Bibliography note | Includes bibliographical references and index. |
| Access restriction | Available only to authorized users. |
| Technical details | Mode of access: World Wide Web |
| Genre/form | Electronic books. |
| Other title | Quality control handbook |
| LCCN | 2017470008 |
| ISBN | 9781259643613 (hbk. : acid-free paper) |
| ISBN | 1259643611 (hbk. : acid-free paper) |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Electronic Resources | Access Content Online | ✔ Available |