The Nordstrom Way to Customer Service Excellence A Handbook for Implementing Great Service in Your Organization
| Author/creator | Spector, Robert, 1947- Author |
| Other author | McCarthy, Patrick D. Author |
| Format | Electronic |
| Edition | 3rd ed.,Revised |
| Publication Info | Wiley [Imprint] Hoboken : John Wiley & Sons, Incorporated |
| Description | 270 p. 23.500 x 019.000 cm. |
| Supplemental Content | Full text available from eBooks on EBSCOhost |
| Subjects |
| Summary | Annotation First published in 1995, <i>The Nordstrom Way</i> is a classic guide to great customer service. This new book replaces <i>The Nordstrom Way</i> with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers, as well as business owners, it’s an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world’s best customer service company, they also show you how to implement them in your own organization. <i>The Nordstrom Way to Customer Service Excellence</i> will help your business make customers its number one concern, and help make your business number one in your industry. |
| Access restriction | Available only to authorized users. |
| Technical details | Mode of access: World Wide Web |
| Genre/form | Electronic books. |
| LCCN | 2004028848 |
| ISBN | 9780471702863 |
| ISBN | 0471702862 (Trade Paper) Active Record |
| Standard identifier# | 9780471702863 |
| Stock number | 00028608 |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Electronic Resources | Access Content Online | ✔ Available |