Managing Quality
| Author/creator | Zuckerman, Amy Author |
| Other author | Hamson, Ned Author |
| Format | Electronic |
| Publication Info | Capstone [Imprint] Hoboken : John Wiley & Sons, Incorporated |
| Description | 136 p. ill 17.300 x 012.500 cm. |
| Supplemental Content | Full text available from eBooks on EBSCOhost |
| Subjects |
| Series | Express Exec Ser. |
| Summary | Annotation Fast track route to mastering quality management<p>Covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000–2000 to the key steps to develop a practical, performance enhancing quality management process</p><p>Examples and lessons from some of the world′s most successful businesses, including Toyota, Solectron Technology, Sun Microsystems, Sundaram–Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A.V. Feigenbaum</p><p>Includes a glossary of key concepts and a comprehensive resources guide</p> |
| Access restriction | Available only to authorized users. |
| Technical details | Mode of access: World Wide Web |
| Genre/form | Electronic books. |
| ISBN | 9781841122212 |
| ISBN | 1841122211 (Trade Paper) Active Record |
| Standard identifier# | 9781841122212 |
| Stock number | 00028608 |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Electronic Resources | Access Content Online | ✔ Available |