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010 a| 95030884;

020 a| 0814478840 (alk. paper);

035 a| (WaSeSS)ssj0000187796;

040 a| DLCc| DLCd| DLCd| WaSeSS;

049 a| EREEa| NEHH;

050 00 a| HF5415.5b| .A533 1995;

082 00 a| 658.8/122| 20;

100 1 a| Anderson, Kristin,d| 1962-=| ^A819132;

245 10 a| Knock your socks off answersh| [electronic resource] :b| solving customer nightmares & soothing nightmare customers /c| Kristin Anderson & Ron Zemke.;

260 a| New York :b| American Management Association,;

300 a| xv, 143 p. :b| ill. ;c| 23 cm.;

504 a| Includes bibliographical references (p. 139-140).;

506 a| Available only to authorized users.;

538 a| Mode of access: World Wide Web;

650 0 a| Customer services.=| ^A364728;

650 0 a| Consumer complaints.=| ^A61342;

655 0 a| Electronic books.=| ^A491897;

700 1 a| Zemke, Ron.=| ^A133295;

856 40 z| Full text available from eBooks on EBSCOhostu| https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=16199&scope=site&custid=s5822723&authtype=ip,shib;

949 a| CLICK ON WEB ADDRESSw| ASISh| JOYNER188;

949 a| CLICK ON WEB ADDRESSw| ASISh| HSL77;

949 a| CLICK ON WEB ADDRESSw| ASISh| JMUSIC60;

596 a| 1 3 4;

998 a| 5694964;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5694964-1001l| JNETm| JOYNERr| Ys| Yt| JNESSBKu| 9/18/2021x| EBOOKz| JERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5694964-2001l| HSLELECm| HSLr| Ys| Yt| HEBKu| 9/18/2021x| EBOOKz| HERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5694964-3001l| MNETm| JMUSICr| Ys| Yt| MNESSBKu| 9/18/2021x| EBOOKz| JERESOURCE;

Knock your socks off answers solving customer nightmares & soothing nightmare customers / Kristin Anderson & Ron Zemke.

Author/creator	Anderson, Kristin, 1962-
Other author	Zemke, Ron.
Format	Electronic
Publication Info	New York : American Management Association,
Description	xv, 143 p. : ill. ; 23 cm.
Supplemental Content	Full text available from eBooks on EBSCOhost
Subjects	Customer services. Consumer complaints.

Bibliography note	Includes bibliographical references (p. 139-140).
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	95030884
ISBN	0814478840 (alk. paper)

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Library	Location	Call Number	Status	Item Actions
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Knock your socks off answers solving customer nightmares & soothing nightmare customers / Kristin Anderson & Ron Zemke.

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