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010 a| 2002008682;

020 a| 0471210129 (pbk. : alk. paper);

035 a| (WaSeSS)ssj0000180380;

040 a| DLCc| DLCd| DLCd| WaSeSS;

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049 a| EREEa| NEHH;

050 00 a| TK5102.84b| .L44 2002;

082 00 a| 004.6/0682| 21;

100 1 a| Lee, John J.,d| 1961-=| ^A883616;

245 10 a| Integrating service level agreementsh| [electronic resource] :b| optimizing your OSS for SLA delivery /c| John J. Lee, Ron Ben-Natan.;

260 a| Indianapolis, Ind. :b| Wiley,;

300 a| xvii, 446 p. :b| ill., maps ;c| 24 cm.;

504 a| Includes bibliographical references (p. 433-435) and index.;

506 a| Available only to authorized users.;

538 a| Mode of access: World Wide Web;

650 0 a| Telecommunicationx| Quality control.=| ^A882506;

650 0 a| Service-level agreements.=| ^A320436;

650 0 a| Telecommunicationx| Customer services.=| ^A16227;

650 0 a| Internet service providers.=| ^A481149;

650 0 a| Information technology.=| ^A194901;

655 0 a| Electronic books.=| ^A491897;

700 1 a| Ben-Natan, Ron.=| ^A809931;

856 40 z| Full text available from eBooks on EBSCOhostu| https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=72243&scope=site&custid=s5822723&authtype=ip,shib;

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999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5692886-2001l| HSLELECm| HSLr| Ys| Yt| HEBKu| 9/18/2021x| EBOOKz| HERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5692886-3001l| MNETm| JMUSICr| Ys| Yt| MNESSBKu| 9/18/2021x| EBOOKz| JERESOURCE;

Integrating service level agreements optimizing your OSS for SLA delivery / John J. Lee, Ron Ben-Natan.

Author/creator	Lee, John J., 1961-
Other author	Ben-Natan, Ron.
Format	Electronic
Publication Info	Indianapolis, Ind. : Wiley,
Description	xvii, 446 p. : ill., maps ; 24 cm.
Supplemental Content	Full text available from eBooks on EBSCOhost
Subjects	Telecommunication--Quality control. Service-level agreements. Telecommunication--Customer services. Internet service providers. Information technology.

Bibliography note	Includes bibliographical references (p. 433-435) and index.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	2002008682
ISBN	0471210129 (pbk. : alk. paper)

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Integrating service level agreements optimizing your OSS for SLA delivery / John J. Lee, Ron Ben-Natan.

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