Foundations of Service Level Management
| Author/creator | Sturm, Rick Author |
| Other author | Jander, Mary Author |
| Other author | Morris, Wayne Author |
| Format | Electronic |
| Publication Info | Indianapolis : Sams Old Tappan : Pearson Education [Distributor] |
| Description | 288 p. ill 09.000 x 05.990 in. |
| Supplemental Content | Full text available from eBooks on EBSCOhost |
| Subjects |
| Series | Sams Professional Ser. |
| Summary | Annotation <p>Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, placing a premium on time to market and time to scale, become more service oriented, delivering guaranteed services through service-level agreements (SLAs), evolve from reactive network management to proactive service management, and reduce costs whenever possible by automating network and service management.</p><p>Additional resources for this title can be found at: http://www.enterprisemanagement.com/IT_Mgmt_Solutions/</p> |
| Access restriction | Available only to authorized users. |
| Technical details | Mode of access: World Wide Web |
| Genre/form | Electronic books. |
| LCCN | 99063620 |
| ISBN | 9780672317439 |
| ISBN | 0672317435 (Trade Paper) Active Record |
| UPC | 752063317433 |
| Standard identifier# | 9780672317439 |
| Stock number | 00023271 |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Electronic Resources | Access Content Online | ✔ Available |