The Enthusiastic Employee How Companies Profit by Giving Workers What They Want

Author/creator Sirota, David, 1933- Author
Other author Mischkind, Louis A. Author
Other author Meltzer, Michael Irwin Author
Format Electronic
Publication InfoUpper Saddle River : Wharton School Publishing Old Tappan : Pearson Education [Distributor]
Description400 p. ill 09.100 x 06.100 in.
Supplemental ContentFull text available from eBooks on EBSCOhost
Subjects

Summary Annotation Enthusiastic employees far out-produce and outperform the average workforce:they step up to do the hard, even 'impossible' jobs.&nbsp; Most people are enthusiastic when they're hired: hopeful, ready to work hard, eager to contribute. What happens?<b>Management,</b>that's what. The authors tell you what managers do wrong, and what they need to do instead. It's about giving workers what they want most, summarized in the Three-Factor Theory: to be treated fairly; to feel proud of their work and organizations; and to experience camaraderie. Sounds simple, but every manager knows how tough it can be. Nostrums, fads, and quick and easy solutions have abounded in the management literature, but swiftly go out of style when they fail to meet the test in the workplace. The authors provide research-grounded answers to crucial questions such as: Which leadership and management practices can have the greatest positive performance impact? What does employee satisfaction really mean? What's the relationship between employee satisfaction, customer loyalty, and profit? Sirota and his colleagues detail exactly how to create an environment where enthusiasm flourishes and businesses grow.
Access restrictionAvailable only to authorized users.
Technical detailsMode of access: World Wide Web
Genre/formElectronic books.
LCCN 2004112244
ISBN9780131423305
ISBN0131423304 (Trade Cloth) Out of Stock Indefinitely
Standard identifier# 9780131423305
Stock number01262896

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