Customer Service over the Phone Techniques and Technology for Handling Customers over the Phone
| Author/creator | Coscia, Stephen Author |
| Format | Electronic |
| Edition | 5th ed.,New Edition |
| Publication Info | Boca Raton : CRC Press LLC Florence : Taylor & Francis Group [Distributor] |
| Description | 09.000 x 06.000 in. |
| Supplemental Content | Full text available from eBooks on EBSCOhost |
| Summary | Annotation Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ; |
| Access restriction | Available only to authorized users. |
| Technical details | Mode of access: World Wide Web |
| Genre/form | Electronic books. |
| ISBN | 9781138412224 |
| ISBN | 1138412228 (Trade Cloth) Active Record |
| Standard identifier# | 9781138412224 |
| Stock number | K36257 00004766 |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Electronic Resources | Access Content Online | ✔ Available |