Tools

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008 951215s1996 caua sb 001 0 eng d;

010 a| 95052763;

020 a| 1881052818 (alk. paper);

035 a| (WaSeSS)ssj0000126576;

040 a| DLCc| DLCd| DLCd| WaSeSS;

049 a| EREEa| NEHH;

050 00 a| HF5415.5b| .B367 1996;

082 00 a| 658.8/122| 20;

100 1 a| Barlow, Janelle,d| 1943-=| ^A814384;

245 12 a| A complaint is a gifth| [electronic resource] :b| using customer feedback as a strategic tool /c| Janelle Barlow and Claus Møller.;

250 a| 1st ed.;

260 a| San Francisco :b| Berrett-Koehler Publishers,;

300 a| x, 222 p. :b| ill. ;c| 23 cm.;

504 a| Includes bibliographical references (p. 199-210) and index.;

506 a| Available only to authorized users.;

538 a| Mode of access: World Wide Web;

650 0 a| Consumer complaints.=| ^A61342;

650 0 a| Customer services.=| ^A364728;

655 0 a| Electronic books.=| ^A491897;

700 1 a| Møller, Claus,d| 1942-=| ^A814385;

856 40 z| Full text available from eBooks on EBSCOhostu| https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=41398&scope=site&custid=s5822723&authtype=ip,shib;

949 a| CLICK ON WEB ADDRESSw| ASISh| JOYNER188;

949 a| CLICK ON WEB ADDRESSw| ASISh| HSL77;

949 a| CLICK ON WEB ADDRESSw| ASISh| JMUSIC60;

596 a| 1 3 4;

998 a| 5677743;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5677743-1001l| JNETm| JOYNERr| Ys| Yt| JNESSBKu| 9/17/2021x| EBOOKz| JERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5677743-2001l| HSLELECm| HSLr| Ys| Yt| HEBKu| 9/17/2021x| EBOOKz| HERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5677743-3001l| MNETm| JMUSICr| Ys| Yt| MNESSBKu| 9/17/2021x| EBOOKz| JERESOURCE;

A complaint is a gift using customer feedback as a strategic tool / Janelle Barlow and Claus Møller.

Author/creator	Barlow, Janelle, 1943-
Other author	Møller, Claus, 1942-
Format	Electronic
Edition	1st ed.
Publication Info	San Francisco : Berrett-Koehler Publishers,
Description	x, 222 p. : ill. ; 23 cm.
Supplemental Content	Full text available from eBooks on EBSCOhost
Subjects	Consumer complaints. Customer services.

Bibliography note	Includes bibliographical references (p. 199-210) and index.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	95052763
ISBN	1881052818 (alk. paper)

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A complaint is a gift using customer feedback as a strategic tool / Janelle Barlow and Claus Møller.

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