The Baptist health care journey to excellence creating a culture that WOWs!

The Baptist health care journey to excellence : creating a culture that WOWs! / Al Stubblefield.

Author/creator	Stubblefield, Al.
Format	Electronic and Book
Publication Info	Hoboken, N.J. : John Wiley & Sons,
Description	xiv, 225 p. : ill. ; 24 cm.
Supplemental Content	Full text available from eBooks on EBSCOhost
Subject(s)	Hospital Administration--methods Organizational Culture Hospitals, Religious Protestantism United States

Contents	Introduction : from ouch! to wow! -- In search of competitive advantage -- Committing to the mission -- Maintaining a balanced approach : pillars of operational excellence -- Fueling employee-driven culture change -- Engaging your workforce : communicate, communicate, communicate! -- Selecting the best employees -- Maximizing employee loyalty -- Celebrating successes through reward and recognition -- Maintaining quality through service teams -- Scripting for superior service -- Developing rounding and service recovery techniques -- Establishing ongoing leadership training -- Building a culture that holds employees accountable -- Beyond Baptist health care : other systems on the journey to wow! -- Appendix: What about the physicans?
General note	Includes index.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	2004016892
ISBN	9780471708902 (alk. paper)
ISBN	0471708909 (alk. paper)

Library	Location	Call Number	Status	Item Actions
	Electronic Resources	Access Content Online	✔ Available