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020 a| 0761920781 (cloth : alk. paper);

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082 00 a| 352.3/214/09732| 21;

100 1 a| Ammons, David N.=| ^A180217;

245 10 a| Municipal benchmarksh| [electronic resource] :b| assessing local performance and establishing community standards /c| David N. Ammons.;

250 a| 2nd ed.;

260 a| Thousand Oaks, Calif. :b| Sage Publications,;

300 a| ix, 501 p. :b| ill. ;c| 26 cm.;

504 a| Includes bibliographical references (p. 471-481) and index.;

505 0 a| Introduction -- Performance measurement and benchmarking -- Animal control -- City attorney -- City clerk -- Courts -- Development administration -- Emergency communications -- Emergency medical services -- Finance -- Fire service -- Fleet maintenance -- Gas and electric services -- Human resource administration -- Information systems -- Library -- Management services executive offices, budget, management audit -- Parking services -- Parks and recreation -- Police -- Property appraisal -- Public health -- Public transit -- Public works engineering and miscellaneous services -- Purchasing and warehousing -- Risk management -- Social services -- Solid waste collection -- Streets, sidewalks, and storm drainage -- Traffic engineering and control -- Utilities business office -- Water and sewer services -- Performance milestones.;

506 a| Available only to authorized users.;

538 a| Mode of access: World Wide Web;

650 0 a| Municipal servicesz| United Statesx| Evaluation.=| ^A41042;

650 0 a| Municipal governmentz| United Statesx| Evaluation.=| ^A10547;

650 0 a| Benchmarking (Managememt)z| United States.?| UNAUTHORIZED;

655 0 a| Electronic books.=| ^A491897;

856 40 z| Full text available from Ebook Central - Academic Completeu| https://ebookcentral.proquest.com/lib/eastcarolina/detail.action?docID=1195911;

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Municipal benchmarks assessing local performance and establishing community standards / David N. Ammons.

Author/creator	Ammons, David N.
Format	Electronic
Edition	2nd ed.
Publication Info	Thousand Oaks, Calif. : Sage Publications,
Description	ix, 501 p. : ill. ; 26 cm.
Supplemental Content	Full text available from Ebook Central - Academic Complete
Subjects	Municipal services--United States. --Evaluation. Municipal government--United States. --Evaluation. Benchmarking (Managememt)--United States.

Contents	Introduction -- Performance measurement and benchmarking -- Animal control -- City attorney -- City clerk -- Courts -- Development administration -- Emergency communications -- Emergency medical services -- Finance -- Fire service -- Fleet maintenance -- Gas and electric services -- Human resource administration -- Information systems -- Library -- Management services executive offices, budget, management audit -- Parking services -- Parks and recreation -- Police -- Property appraisal -- Public health -- Public transit -- Public works engineering and miscellaneous services -- Purchasing and warehousing -- Risk management -- Social services -- Solid waste collection -- Streets, sidewalks, and storm drainage -- Traffic engineering and control -- Utilities business office -- Water and sewer services -- Performance milestones.
Bibliography note	Includes bibliographical references (p. 471-481) and index.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	00011069
ISBN	0761920781 (cloth : alk. paper)

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Municipal benchmarks assessing local performance and establishing community standards / David N. Ammons.

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