/LC.GIF&client=easterncarolinaedu)
Nordstrom way to customer experience excellence creating a values-driven service culture / Robert Spector, Breanne O. Reeves.
| Author/creator | Spector, Robert, 1947- |
| Other author | Reeves, Breanne O., 1980- |
| Format | Electronic |
| Edition | Third edition. |
| Publication Info | Hoboken, New Jersey : John Wiley & Sons, Inc., [2017] |
| Description | 1 online resource. |
| Supplemental Content | Full text available from Ebook Central - Academic Complete |
| Subjects |
| Uniform title | Nordstrom way to customer service excellence |
| Contents | Introduction -- Trust -- Respect -- Loyalty -- Awareness -- Humility -- Communication and collaboration -- Competition and compensation -- Innovation and adaptation -- Give back and have fun. |
| General note | Earlier edition published as: The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization. |
| Bibliography note | Includes bibliographical references and index. |
| Access restriction | Available only to authorized users. |
| Technical details | Mode of access: World Wide Web |
| Source of description | Description based on print version record and CIP data provided by publisher |
| Issued in other form | Print version: Spector, Robert, 1947- author. Nordstrom way to customer experience excellence Third edition. Hoboken, New Jersey : John Wiley & Sons, Inc., [2017] 9781119375357 |
| Genre/form | Electronic books. |
| LCCN | 2017033173 |
| ISBN | 9781119375388 (epub) |
| ISBN | 9781119375371 (pdf) |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Electronic Resources | Access Content Online | ✔ Available |