||In search of new foundations for reference / Jerry Campbell -- Change process: how to make it work / Terry Mazany -- Visions and values: touchstones in times of change / Charles Bunge -- Allies, partners and competitors / Suzanne Calpestri -- Rethinking the reference desk / Virginia Massey-Burzio -- Making tough choices at Virginia Tech: the pain and the rewards / Frances Painter -- From vision to reality: change at the University of Iowa / Janice Simmons-Welburn -- Total change at the University of Arizona / Karen Williams -- Reference services in an on-line environment: some implications for staffing / Larry Oberg -- Islands in a sea of change / James Rettig -- New reference models -- Berkeley outcome and the Duke outcome -- Practical next steps: how to get where we want to go -- Berkeley outcome and the Duke outcome -- Maintaining momentum -- Sharing experiences with colleagues -- Future of bibliographic instruction: an unresolved issue -- Rethinking information access / Kenneth W. Berger, Johannah Sherrer and Rich Hines -- Response to rethinking information access / Karen Williams.
||(cont) To BI or not to BI? That is the question / James Rettig -- Principles -- Implementing the principles -- Tips for replicating the institute -- Cost components.
|General note||Spine title: Rethinking reference.|
|Bibliography note||Includes bibliographical references and index.|
|Other title||Rethinking reference.|