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010 a| 2017019609;

020 a| 9781119375357 (pbk.);

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050 00 a| HF5415.5b| .S626785 2017;

082 00 a| 658.8/122| 23;

100 1 a| Spector, Robert,d| 1947-=| ^A364286;

245 10 a| The Nordstrom way to customer experience excellenceh| [electronic resource] :b| creating a values-driven service culture /c| Robert Spector & Breanne O. Reeves.;

250 a| Third edition.;

260 a| Hoboken, New Jersey :b| John Wiley & Sons, Inc.,c| [2017];

300 a| xxxi,192 pages ;c| 24 cm;

500 a| Earlier edition published as: The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization.;

504 a| Includes bibliographical references and index.;

506 a| Available only to authorized users.;

538 a| Mode of access: World Wide Web;

610 20 a| Nordstrom (Firm)x| Management.=| ^A364287;

650 0 a| Customer servicesz| United Statesv| Handbooks, manuals, etc.=| ^A364288;

650 0 a| Department storesz| United Statesx| Management.=| ^A991309;

655 0 a| Electronic books.=| ^A491897;

700 1 a| Reeves, Breanne O.,d| 1980-?| UNAUTHORIZED;

856 40 z| Full text available from Ebook Central - Academic Completeu| https://ebookcentral.proquest.com/lib/eastcarolina/detail.action?docID=5015547;

949 a| CLICK ON WEB ADDRESSw| ASISh| JOYNER188;

949 a| CLICK ON WEB ADDRESSw| ASISh| HSL77;

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596 a| 1 3 4;

998 a| 5576399;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5576399-1001l| JNETm| JOYNERr| Ys| Yt| JNESSBKu| 3/17/2021x| EBOOKz| JERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5576399-2001l| HSLELECm| HSLr| Ys| Yt| HEBKu| 3/17/2021x| EBOOKz| HERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5576399-3001l| MNETm| JMUSICr| Ys| Yt| MNESSBKu| 3/17/2021x| EBOOKz| JERESOURCE;

The Nordstrom way to customer experience excellence creating a values-driven service culture / Robert Spector & Breanne O. Reeves.

Author/creator	Spector, Robert, 1947-
Other author	Reeves, Breanne O., 1980-
Format	Electronic
Edition	Third edition.
Publication Info	Hoboken, New Jersey : John Wiley & Sons, Inc., [2017]
Description	xxxi,192 pages ; 24 cm
Supplemental Content	Full text available from Ebook Central - Academic Complete
Subjects	Nordstrom (Firm)--Management. Customer services--United States. --Handbooks, manuals, etc. Department stores--United States. --Management.

General note	Earlier edition published as: The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization.
Bibliography note	Includes bibliographical references and index.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	2017019609
ISBN	9781119375357 (pbk.)

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Library	Location	Call Number	Status	Item Actions
	Electronic Resources	Access Content Online	✔ Available

The Nordstrom way to customer experience excellence creating a values-driven service culture / Robert Spector & Breanne O. Reeves.

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