Benchmarking staff performance : how staff departments can enhance their value to the customer.

Author/creator Fitz-enz, Jac
Format Book
Edition1st ed.
Publication InfoSan Francisco : Jossey-Bass Publishers, ©1993.
Descriptionxviii, 218 pages : illustrations ; 24 cm.
Subjects

SeriesJossey-Bass management series
Jossey-Bass management series. ^A664638
Bibliography noteIncludes bibliographical references (p. 211-212) and index.
LCCN 93027747
ISBN1555425739 (alk. paper)

Availability

Library Location Call Number Status Item Actions
Joyner General Stacks HD58.9 .F58 1993 ✔ Available Place Hold