Reference and Information Services.
| Author/creator | Cassell, Kay Ann |
| Other author | Hiremath, Uma. |
| Format | Electronic |
| Edition | 4th ed. |
| Publication Info | Chicago : American Library Association, 2018. |
| Description | 1 online resource (527 pages) |
| Supplemental Content | Ebook Central |
| Contents | Cover; Title Page; Copyright Page; Contents; List of Figures and Tables; Preface; Acknowledgments; Part I. Fundamental Concepts; 1. Introduction to Reference and Information Services; 2. Determining the Question: In-Person, Telephone, and Virtual Reference Interviews; 3. Finding the Answer: Basic Search Techniques; Part II. Introduction to Major Reference Sources; 4. Answering Questions about Books, Magazines, Newspapers, Libraries and Publishing, and Bibliographic Networks-Bibliographic Resources; 5. Answering Questions about Anything and Everything-Encyclopedias. |
| Contents | 6. Answering Questions That Require Handy Facts-Ready Reference Sources7. Answering Questions about Words-Dictionaries, Concordances, and Manuals; 8. Answering Questions about Events and Issues, Past and Present-Databases (and Indexes); 9. Answering Questions about Health, Law, and Business-Special Guidelines and Sources; 10. Answering Questions about Geography, Countries, and Travel-Atlases, Gazetteers, Maps, Geographic Information Systems, and Travel Guides; 11. Answering Questions about the Lives of People-Biographical Information Sources. |
| Contents | 12. Answering Questions about Government and Related Issues-Government Information SourcesPart III. Special Topics in Reference and Information Work; 13. When and How to Use the Internet as a Reference Tool; 14. Readers' Advisory Services; 15. Reference Services for Children and Young Adults; 16. Information Literacy in the Reference Department; Part IV. Developing and Managing Reference Collections and Services; 17. Ethics in Reference; 18. Selecting and Evaluating Reference Materials; 19. Reference as Programming; 20. Managing Reference Departments. |
| Contents | 21. Assessing and Improving Reference Services22. Reference 2.0; 23. The Future of Information Service; Appendix. RUSA Outstanding Reference Sources 2007-2018; About the Authors and Contributors; Index of Reference Resources; Subject Index. |
| Abstract | As librarians experience a changing climate for all information services professionals, in this book Cassell and Hiremath provide the tools needed to manage the ebb and flow of changing reference services in today's libraries. |
| Source of description | Print version record. |
| Issued in other form | Print version: Cassell, Ann. Reference and Information Services: an Introduction, Fourth Edition. Chicago : American Library Association, ©2018 |
| Genre/form | Electronic books. |
| ISBN | 9780838917060 |
| ISBN | 0838917062 |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Electronic Resources | Access Content Online | ✔ Available |